The Hope Reviews Summary

Service

Pros:

• "We felt really looked after."
• "Great local pub and the staff are really down to earth and friendly."
• "Service was outstanding & food was delicious."
• "Tj served me on the day. He showed great hospitality and had a bubbly personality which made my time there wonderful."
• "The staff are very friendly and welcoming."
• "Friendly staff, felt looked after well especially by Eoin."
• "The staff were extremely helpful, even when there were last minute adjustments - thank you to Stefan Stefan and Olivia who were especially helpful."

Cons:

• "Poor service, especially for regular customers."
• "HOPEless service. Booked for a Sunday roast for 3pm... No one came to take our order."
• "Basics of customer service are not upheld."
• "Staff hopeless. Disinterested, unhelpful, told no-one outside they were calling time at 10pm."
• "Staff wasn't really keen on serving."
• "service was non existent."
• "There was also a distinct lack of customer service, not once we're we asked whether the food was okay."

Food Quality

Pros:

• "Enjoyed a couple of vinos and the very delicious sticky fried chicken with asian slaw."
• "Food was amazing. Portion sizes were way above expectation! Prices were very reasonable."
• "The Big Cow burger is amazing and the starters - especially the Korean fried chicken was to die for."
• "The food was awesome. Great gravy!"
• "The huge Sunday roast arrived with lashings of tasty highly flavoured gravy."
• "The food there was delicious."
• "The food was amazing."

Cons:

• "Awful lunch. Had a steak sandwich which was full of gristle and fat no sauce served with it as stated in the menu."
• "Quality of the food was low to say the least. Roast had flavourless watered down gravy, Yorkshire’s and veg clearly frozen and heated up."
• "The food wasn't good. We ordered a chicken Caesar salad which was drown in sauce and had more crouton than chicken."
• "Squid starter drowned in sweet chilli sauce making it soggy and unappetising."
• "We ordered fish and chips and the batter on the fish wasn’t cooked at all."
• "Im genuinely shocked at the great reviews of Sunday roasts being consistently good here... The beef was dry and way overcooked."
• "Went for the sharing roast and was disappointed at the food temperature, quality of the beef (chewy) and the roast potatoes (hardly roasted)."

Atmosphere & Location

Pros:

• "Lovely pub right next to Wandsworth common."
• "Lovely building, would love this as a local."
• "Stopped by for an afterwork drink and really liked the vibe."
• "It's perfectly positioned next to Wandsworth Common for the summer and next to the train station."
• "The venue itself is really cosy."
• "A very nice surprise! Typical pub facing the wonderful green of Wandsworth common, they have plenty of space outside and inside."
• "Atmosphere is warm and friendly - it feels local and welcoming at the same time."

Cons:

• "Nice enough pub, but the service & standard of food are shocking."
• "We sat in the dingy corner because it was the only set of tables with some shade and were soon joined by the harmless but continuously interrupting crack addict."
• "I left the place feeling like a weatherspoon experience which should not be the case for Wandsworth Common!"
• "the whole place looks dirty."
• "the whole place seemed grotty and ran down."
• "It's actually really dark in here which is weird for a pub of this type."
• "The pub is dominated by a very large flat screen which will blare with football while a match is on."

Value

Pros:

• "Fantastic food and drinks with all round reasonable prices."
• "The drinks are pretty cheap for the location though which is always a bonus."
• "Drinks are fab and at a fair price."
• "Good, reasonably priced beers."

Cons:

• "Definitely not great value for money."
• "Now very expensive. One and a half pints of beer was £10.10."
• "Food very mediocre & overpriced."
• "The food was on the expensive side but it was tasty."
• "Food wasn't great. Burgers are pricey for just an average cheeseburger with chips."

Staff & Management

Pros:

• "My favourite local pub."
• "Great staff, but you have one particular server/manager with tattoo's, he didn't stop one second and he really impressed everyone."
• "Stefan was so lovely and helpful."
• "Make sure to say hi to the GM John, he’s the absolute best."
• "Stefan and the team are so friendly and always happy to help."

Cons:

• "since new management the service elsewhere is erratic."
• "The new bloke hasn't a clue."
• "A great shame they got rid of such a good landlord as John was."
• "Sadly a poor experience from the start, seem to be under staffed."
• "Also staffing was awful as seemed understaffed so took ages to even get our reserved table cleaned."