Long Acre Reviews Summary

Service

Pros:

• "Harry, the duty manager was very welcoming and able to inform our party what was going on in the area."
• "Staff were quite friendly and atmosphere was great as well."
• "Our waitress (Nesa) took care of us very well! She would make sure we always had something to drink and would check up on us to make sure the food was okay."
• "Thanks Ryan for such a great service and positive vibe."
• "Wonderful service from Ryan & Stephanie, very friendly and quick service."
• "Staff really friendly and a great central location."
• "All the waiters and bar staff were so friendly, welcoming and fun they gave me a night out I won't forget."

Cons:

• "No service, we tried to order at 10.48. Apparently last orders is 10.45 and kicking out time is 11pm."
• "Never come across someone so rude, and never come across a place where the policy is you have to request your starter comes at the 'start' of your meal??"
• "Terrible experience. The manager at the bar, a brunette young girl, was very disrespectful."
• "The bartender who served it to us was rude and had a bad attitude."
• "Very rude bar staff."
• "Manager on duty corrected the staff, she was rude to us and rude to the staff."
• "The staff however was a bit off that day."

Atmosphere & Location

Pros:

• "This is a calm gem in the middle of a pretty frantic location. Beautifully decorated, spotlessly clean and great service."
• "Great pub for a quiet drink or a dance as multiple areas and floors depending on your mood."
• "Lovely pub, great team, great atmosphere."
• "I will say the atmosphere is beautiful and the bathrooms, while very high up stairs, were very well taken care of as well."
• "Really good location in central London."
• "The bar had a good atmosphere - not too dark & upbeat music that wasn't too loud to enjoy company."
• "The place was well done out and had a good atmosphere."

Cons:

• "No organisation."
• "The bar itself smells of piss."
• "The beer and cider were extremely watered down."
• "Misleading advertisement about Happy Hour."
• "Bad experience."
• "We disliked the place, it had bad music, bad atmosphere and an even worst smell."
• "The venue smelled like something was rotting in some parts."

Food & Drinks

Pros:

• "The food was very delicious, drinks were made perfectly and everything arrived on time."
• "Went to this place after work the other day.. managed to grab a seat outside in the sunshine and enjoyed one of the most amazing Pimms ever!"
• "Craft beer is available."
• "The only redemption was the espresso martini which is decent."
• "Recommend this for anyone who is looking for a good price deal and a lovely cocktails!"
• "Nicely decorated, and a great vibe for summer drinks, after work and weekend partying."
• "The staff are always really friendly and the drinks are great."

Cons:

• "Beer with bugs in it and dirty glass."
• "Fish was not very fresh. Tasted bad. Never in all the times I’ve had this meal at other places has the skin been left on."
• "Drinks were fairly pricey (£4.40 for a bottle of peroni)."
• "Was extremely busy so waited quite a while to be served. £8 for a gin and tonic seemed very steep and there was nowhere to sit and enjoy it."
• "What really annoyed me was one of the bouncers."
• "And food was v.poor."
• "The menu does not necessarily match the food served, i.e. we ordered the side salad which did not include 30% of the ingredients listed on the menu."