The Phoenix Reviews Summary

Atmosphere & Location

Pros:

• "Great atmosphere, good food and good beer."
• "This place is hidden from the main streets, location is rather quiet."
• "Came in with a group of friends, atmosphere was perfect laid back pub, which could also get busy at times."
• "Such a buzzing place. It us ok just to have a pint alone and feel the atmosphere."
• "Despite being just off the bustle of Oxford Circus this wonderful pub never gets too busy too quickly."
• "As soon as you walk into The Phoenix, there is instant atmosphere and a genuine welcoming smile from whoever is on the bar!"
• "Lovely pub with a nice atmosphere that doesn't feel too 'chainy'."

Cons:

• "Bad atmos, rude barman."
• "The place was rowdy, just felt a bit rough."
• "A bit dated and dark inside."
• "It can get really crowded on Friday and very loud."
• "The music in bar was so ridiculously loud that we could only be heard by shouting at the top of our lungs."
• "Slightly claustrophobic -- very low ceiling."

Staff & Service

Pros:

• "Staff were very friendly and helpful, cannot fault them."
• "Extremely friendly staff."
• "The staff were really friendly and informative about their drinks and food."
• "Also, the guy on the bar was very good helpful and very good at his job! Polite too!"
• "Absolutely friendly and helpful staff and bouncers."
• "Staff behind the bar were really friendly and helpful with the kid."
• "The staff was very helpful and nice."

Cons:

• "Shift manager was absolutely uninterested, so we ended carrying our drinks and food upstairs by ourselves."
• "Staff was rude and some was screaming and ran over to there friend not a good place to eat at all steer clear."
• "The manger has no customer service skills at all."
• "The bald bar man was SO rude and took ages to serve the drinks."
• "Service at the bar was a bit erratic and I thought I might have become invisible."
• "Bar staff / server constantly running his hands threw this hair then served us our food which isn't vary hygienic."

Food & Drinks

Pros:

• "The Katsu chicken burger was unlike anything I've had before, and the cod one was very fresh and nicely battered."
• "They have a wide drinks selection and a lot of craft beers and cocktails as well."
• "The food was the best we had on our whole trip in England."
• "Food is delicious, made to order."
• "The dessert I ordered the chocolate brownie with butterscotch ice cream and popcorn and it was so delicious."
• "Amazing food, try the chicken burger as well as the corn on the cob (sounds odd but trust me)."
• "Sunday carvery was fantastic! Large portions, fresh produce, what more can you want."

Cons:

• "Most of the beers were off but there were about 10 lagers if you like that."
• "Food wasn't bad too, although when they brought condiments for the chips it was quite funny it had every kind of sauce except ketchup and mayonnaise, which we had to request separately."
• "The burgers are ok/good. The burger with brisket was really good though they taste better after a few beers right?"
• "My drink coke/Pepsi was flat."
• "Food was taste less."
• "The food was rubbish because it was GARBAGE."
• "This throat-constricting imsult to a meal should cost 75p rather than £7.50."