Soho Zebrano Reviews Summary

Customer Service

Pros:

• "The staff were attentive and friendly, ensuring a great experience."
• "Amazing staff, so attentive and friendly."
• "All the staff were friendly, always smiling, helpful, polite."
• "The staff as your greeted are friendly and helpful, which sets a fantastic vibe."
• "The staff were very attentive and friendly... we will be back 😊❤"
• "Great cocktails, really nice staff."
• "Fantastic staff - Alex, Zsuzi, Amir 😘😘 Thank you guys you were fabulous."

Cons:

• "The staff never Smiled the whole time I was there and they were only interested in the reserved tables."
• "The staff were rude and took ages to get our order because their online booking system was apparently experiencing issues."
• "Bar staff are rude and slow and the Manager thinks he is infallible."
• "Really disappointed, staff is really rude and doesn’t know what’s going on."
• "Racist, rude staff."
• "The staff was not the greatest."
• "The bartenders are also painfully slow, 20-30 minute wait time for some dirty wine glasses that still had lipstick on them from the previous drinker."

Management

Pros:

• "Management obliged and relocated us to a ground floor table next to the dance floor."
• "Management of this club is beyond, allowing everybody to have a good time."
• "Received amazing service from all staff, especially the Manager."
• "All the staff was lovely and the manager with the blonde hair was so helpful and found my friend’s phone :)"
• "Oli, the manager of the club has made this club my favourite club of all time and she’s really pretty, good staff, service is excellent."
• "The manager listened to my complaint and escorted the guys outside."
• "Absolutely happy with the venue, amazing staff, managers."

Cons:

• "We called the manager - he was acting very aggressive and rude."
• "The Manager in the bar downstairs was really rude to my friends."
• "The so called manager in the green coat with the blonde hair (that was in a ponytail). The level of rudeness from her was through the roof."
• "The so-called manager on duty that night was drunk, rude."
• "Poor organisation skills, poor communication skills."
• "The manager comes over who looked at me doesn't say anything."
• "Unfortunately I find the male promoter outside quite out of his place."

Security

Pros:

• "Security at the door and blonde manager handled the situation and made us feel like London night life can be safe again."
• "Security, is amazing, respectful, caring and kind, also helped me out, advised me to have fresh air, so I could have a good time in the club."
• "Quality staff super friendly security and management."
• "Security are tight but polite and good tunes and decor."
• "We felt safe, taken care of and he even tried to help organise transportation home to get us back safe."
• "Jama (bouncer/ security manager) jumped in and handled the situation amazingly."
• "Security seems abusing of their position."

Cons:

• "A guy was thrown outside just because security decided he was too drunk."
• "Phone was stolen in the venue."
• "Worst experience ever. I tried to get in, the security guard told me it was closed."
• "So be careful that thieves can operate inside of venues, even when the entry is controlled by door staff, checking IDs and charging an entry fee."
• "The security guards were so terrible that we ended up leaving earlier than we thought we would."
• "Last night I had a bad experience with the security."
• "All the security staff is not able to handle anything, they didn’t want to let me in after I went out for a cigarette."

Food & Drinks

Pros:

• "Loved each cocktail I had."
• "Belinis went down well as did the food."
• "The sweet potato fries were a winner."
• "The vegan food was amazing and we got to meet the chef who is so delightful."
• "Everything was fresh! Fries were crunchy on the outside but soft and fluffy on the inside."
• "The chicken wings which were excellent. The sauce was amazing."
• "The food is tasty and the cocktails are delicious."

Cons:

• "Cocktails were the worse I've ever had."
• "Our friend ordered a bottle of prosecco which was horrific."
• "One of the worst meals I've had in a very long time."
• "The food won’t fill your belly."
• "All the skewers dishes were so burnt that they could not be consumed."
• "The ribs were tough. Not tender at all. Meat was not falling off the bone."
• "The food was overcooked and at least 2 days old."

Ambience & Venue

Pros:

• "Friendly, fun bartenders & really good music! Mixture of commercial, rnb, hip hop & club."
• "Music is good and enjoyable with friends."
• "Zebrano is a nice night club."
• "Great cosy venue with lots of seating and happy every night."
• "Place itself quite nice."
• "A really cool vibe with some awesome decor."
• "Nice venue, really good music, good size of space for dancing as well."

Cons:

• "It can be very busy."
• "There is not enough space to dance."
• "The only thing that let this place down was the toilets."
• "Didn't like the main part downstairs where loud music and overcrowded dancefloor were just not really inviting."
• "The place looks like a damp garage with some curtains and lights."
• "Too crowded and not enough room for cloakroom."
• "It’s a small bar, gets busy and very cramped."