Belgique Wanstead Cafe Reviews Summary

Service

Pros:

• "The service was excellent."
• "The staff is very friendly and ambience is good."
• "Staff’s cordial, patient and friendly service with no rush and hush."
• "The staff are welcoming and attentive - always doing their very best to make my visit enjoyable."
• "The staff are all very friendly and attentive, I received very quick service."
• "Staff were lovely, so accommodating, food was delicious, hot & fresh."
• "The staff have always been wonderful and know my Mum (who comes weekly) by name and always look after her when she comes."

Cons:

• "The staff lack customer service, and come off as very arrogant and rude!"
• "Absolutely terrible service."
• "Worst customer service ever."
• "The staff are nothing short of disgusting, surly and irritable."
• "Spoke to the manager to provide feedback and she just look disinterested."
• "The service is shockingly bad; no menus offered, waving staff down to be served and very slow coffee service."
• "Service very slow. Staff have to be called over as they seem disinterested once they take the order."

Food Quality

Pros:

• "Great menu, food is fresh and good quality."
• "Food was delicious, hot & fresh."
• "The crepes however were one of the best I have ever had."
• "Always lovely food here. The quality of all food is on high standard."
• "The food was decent but the desserts in this place are amazing!"
• "Everything looks so delicious and it tastes delicious."
• "The food and hot drinks were lovely, poached eggs cooked to perfection."

Cons:

• "The food was very average."
• "The poached eggs were like hard boiled eggs."
• "It's too expensive for the quality of the food and drinks."
• "The food has gone way down the hill."
• "This time around the food was hard."
• "The food was awful."
• "Food was rubbish, gave tinned spinach in one of the meals, none of the food was fresh."

Atmosphere

Pros:

• "I thoroughly enjoyed this restaurant. I found it to be spacious and clean."
• "It's nice to be outdoors but in an enclosed place."
• "This cozy place has left the best impressions! Hospitable hosts, delicious dishes, beautiful presentation."
• "We went last weekend for lunch, first time to try this place. I’d say is the best place in London so far. Nice place, great food, and lovely atmosphere with friendly staff."
• "Two stars for the nice atmosphere and outdoor seating."
• "Definitely improved in the last year or so, service is better and the menu has more vegetarian options."
• "Outdoor seating area is good size and great in summer."

Cons:

• "Was like a zoo so noisy with 5/6 kids running around."
• "Also when using the ladies toilets the lights go out! It’s pitch dark."
• "The only minus is that the interior is very simple."
• "The atmosphere was chaotic and it was really noisy due to either the blender or coffee machine."
• "The outside seating area was in darkness with no view out."
• "Furniture is tacky and outdated."
• "The premises always seem grubby and the toilets rarely cleaned."

Value

Pros:

• "I was pleasantly surprised at the price due to the excellent quality."
• "The bill was reasonable."
• "Food was very good & reasonable portions."
• "I would come back as after eating I felt that I hadn't overindulged. Good style of teahouse."
• "The massive breakfast for £20 is enough for 2 to share."
• "The patisserie is made on site and is a treat for the eyes and taste buds - my personal recommendation being the Strawberry tart."
• "Bought for Christmas, New Years and for Valentines day!! Cannot love them enough. Superior quality food items."

Cons:

• "All bit overpriced overall but a pleasant experience."
• "Eggs always cold on arrival, coffee lukewarm inconsistent presentation and very over-priced."
• "The price was £52 which I felt was expensive considering the food wasn't great."
• "Terrible service and an over-priced menu that is mediocre at best."
• "Extortionate prices for average food and poor service."
• "The prices for the quality of portion is not justified."
• "It's all overpriced and the quality is non-existent, my poached egg was very watery and chicken rashers uncooked and dry!!"

Management

Pros:

• "The manager is very lovely and manages the cafe very well."
• "The new manager Mustapha was extremely helpful and very welcoming."
• "Special shout out to the new starter Amelle who is a lovely young woman and did a great job of looking after us."

Cons:

• "The experience today was awful."
• "Looking at other reviews there seems to be common theme regarding customer service and attitude to paying customers. The management needs to looks at these reviews and provide adequate staff or training."
• "The manager should be overseeing his staff - he wasn’t !!!! "
• "Worst breakfast place I've been to in a while."
• "Complained to the staff who sent over the so-called manager, an Australian gentleman who offered all lame excuses but no mention of rectification."
• "This place has gone down hill 😒, lack of good customer service, ask for something that never comes."
• "Belgique has become a real let down. The closing time (6pm) is ridiculous and is probably the reason why they have lost so many customers over the years."