Regis Salon Milton Keynes Reviews Summary

Staff Performance

Pros:

• "Stefania is ABSOLUTELY AMAZING & THE BEST!!!"
• "Sonila has been managing my hair for the last few years till date. Sonila is very experienced, professional yet friendly and knows exactly what her client wants."
• "Lee listens to your wants and vision of what you'd like doing, but also not afraid to make recommendations to really make your hair pop and become a better extension of you."
• "Highly recommend Stefania. Quality results every time and she's clearly very passionate about her work."
• "Henna is hands down the best hairdresser I go to - I refuse to get my hair done by anyone else."
• "Marinela was exceptional. So friendly and made my hair look incredible."
• "Geanina was absolutely amazing and so kind."

Cons:

• "They ran late and I seemed to be an inconvenience for them rather than a valued customer."
• "Cut my fringe really badly. Another lady there tried to correct it but the previous lady had cut it too short and wonky so have to regrow it."
• "The salon was a mess."
• "She could not speak English at all."
• "Avoid at all costs, ruined my hair which will take years to sort out!"
• "Hairstylist Marinela in Milton Keynes is the worst! I asked for balayage but got highlights all over my head and completely different colour that what we initially agreed on."
• "Horrendous service by Stoian Geanina. Asked her to style my hair with simple loose curls but unfortunately one side was awfully curled and had no pattern."

Customer Service

Pros:

• "Molly put me at ease, was very friendly and made me feel very comfortable."
• "The staff are very caring, welcoming and professional."
• "The salon itself is very organised and tidy and they have taken extra care to adhere to Covid-19 safety regulations."
• "Fantastic salon, lovely relaxed atmosphere, all the staff are friendly and make you feel welcome."
• "Every time I have been to Regis they are super friendly and welcoming!"
• "All other staff are pleasant and welcoming. Everyone is professional and the salon is well-run."
• "I can’t speak highly enough of them, The level of customer service here is second to none."

Cons:

• "I don’t recommend this salon unfortunately."
• "I wouldn’t go back in a hurry, if at all."
• "Very disappointing customer service. Kept waiting for almost 20 minutes, no apology."
• "The service was most off hand. I spoke to a member of staff after 20 minutes stating that as they sadly seemed not to want my business I could wait no longer."
• "Worst Haircut I’ve ever had. The service was so unprofessional that I had to wait for 20mins after arriving at a time slot given by them."
• "So disappointed. Conned out of my money and even when I explain the mix up with the booking system and that I wasn’t asked about extra costs there was no offer of compensation, nothing."
• "Not very clear with their prices, told my granddaughter one price and when she went to pay it was another £24 more."

Value for Money

Pros:

• "Was expecting to pay way more then I was actually charged. Good value for money."
• "I am more than overwhelmed by their hair colouring service..very understanding, friendly and warm."
• "Couldn’t recommend this salon enough."
• "I am absolutely in love with my hair!"
• "I 100% recommend this place and will definitely go here again."
• "I definitely recommend, they did such a good job."
• "I am so pleased with the results and would definitely recommend any new clients to give it a go."

Cons:

• "Ridiculously overpriced. Despite the fact that I was paying more for my long hair she rushed my haircut and I was out of there within 40 minutes from arrival."
• "Pver priced. £68 for a mens hair cut!"
• "The only negative (which has nothing to do with her excellent service) was apparently the prices on the website are lower than the actual charges which meant I'd budgeted a bit too low."
• "The price I paid for this service was ridiculous."
• "I received the best service I can’t fault!! Me and my 4 year old were given a hair cut, hers was just a dry cut and I was wash cut and blow dry with a hair spray I was charged £100!!!"
• "I was overcharged. At time of booking I was offered 10% off. But when I came to pay that was not honoured."
• "This is very expensive for the service you receive."

Salon Experience

Pros:

• "Always professional, with special attention to details, open for suggestions and always happy to try new ideas."
• "The staff are so welcoming and genuinely lovely atmosphere in the Salon."
• "This salon is lovely!"
• "Amazing salon. Always receive a warm welcome by all the lovely staff hear."
• "Really positive experience at the Salon today!"
• "I had an amazing experience at Regis MK on my appointment."
• "Great experience getting my cut with Henna. She's clearly a skilled hairdresser."

Cons:

• "sat around 1030am and finished around half past 4pm for hair colour and cut. Several appointments were booked after my appointment today. Of course not stylist mistake but as a customer, can you sit for over 6x hours without glass of water."
• "her nails scratched my head and opened my wounds I have due to having psiriosis."
• "The salon wasn't clean...hair lying everywhere...no place to even keep my bag."
• "For a blow dry it’s fine but colour wise just avoid at all costs, it’s expensive and you’re dealing with unprofessional people."
• "I will never go back."
• "Never ever coming back there again. Overpriced and way under qualified."
• "This is honestly the worst hair salon I have experienced in 15 years of regular hair care."