Zam Zam Reviews Summary

Food Quality

Pros:

• "Spicy and generous portions and ONLY £3.50."
• "Great food, with sizable portions and a very low price."
• "BANGIN biriyani, very satisfying."
• "That byriani is a winner!!! So popular that the price went up from 2.50£ to 2.99£! The portion are huge for this price though."
• "Best biryani outside of home and great value for money."
• "Authentic homemade birriani, the best I've ever had!!"
• "Authentic Chicken Biryani that had a great balance of spice and flavor!"

Cons:

• "I found a cockroach in my byriani Absolutely disgusting."
• "Extremely disappointing experience I had here with my whole family.customer service is under under level ‘0’.very rude staff here.not fully cooked food.never been treated well.disaster!!!"
• "The rice was stick to each others. Also it looks that the rice was not kind of basmati rice."
• "Cannot keep the standard quality...., once in a blue moon you might be happy with their Chicken Briani which is getting less nd less spicy..."
• "The quality of chicken biryani was so bad, that I took away yesterday night."
• "Worst biryani ever. Since babu jee not being there. The biryani I got today was a mush. Terrible."
• "Was very disappointed with the biryani, it tasted good when we started eating it. But then I found 2 hair in the food."

Service

Pros:

• "The staff are amazing and helpful."
• "Staff are friendly. The seating area is clean and tidy and the prices are very reasonable."
• "Brilliant tasty food, nice friendly staff, affordable prices."
• "The staff attending are always courteous and polite...bless them all...👍"
• "Staff was friendly n professional."
• "Very friendly staff.. prayer facilities and washroom available."
• "Great tasting food and fantastic value, staff are also very nice."

Cons:

• "Even though the chicken tasted good, the service was absolutely awful."
• "Pathetic customer service. Although food is economical but their staff is very rude."
• "Staff are rude. Called to make a big order for an event and they cut the phone without asking how many people it was for."
• "Staff are extremely rude and not welcoming."
• "The ladies at the till were rude and no apologise from ordering the food to receiving the food to the table!! Slow and bad customer service!!"
• "Shame they allow dogs in and allow them to roam within 1 metre of the people praying."
• "The skinny tall rude lady will try to overcharge you a £:1 or 2 always check she was so rude didn't even say sorry."

Value for Money

Pros:

• "For the money and no nonsense quick service - it's good value."
• "Decent portions priced at a very low price of £3.50 for biryani on its own or £5.00 with a curry topping of your choice."
• "For £3.00 you get a benevolently hefty portion of their freshly cooked Biryani - always steaming hot."
• "Best curry I have had anywhere in London !!! And it’s only £3, makes you think if they can make it that cheap why do other places rip us off ! Absolutely delicious curry !!!"
• "Cheap and seriously no-frills joint. True homemade taste, big portions."
• "If you want good homemade food to your liking this is the place and you cannot beat the prices."
• "Cheap and delicious chicken Briyani, I like the vegetable curry on the side."

Cons:

• "The price has recently gone up so it's no longer good value for money."
• "Absolutely disgusting, the whole place need deep cleaning all over."
• "We have had Biryani here for years now; definitely the quality is going down with every visit."
• "They have increased their prices & also reduced the portion size of biryani."
• "Charging £5 for rice with hardly any spice and tiny piece of chicken."
• "They've bumped up their prices from £2.50 to £3.50 which I feel is a little steep."
• "I was charged £4 for for the kheer which was 2/10 Wont be coming back here again."

Cleanliness

Pros:

• "Staff are friendly. The seating area is clean and tidy and the prices are very reasonable."
• "The Kitchen looks clean, the dining room not."
• "The kitchen can be seen from the front and it was spotless."
• "Great food always fresh and hygenic."

Cons:

• "Given the state of this place and the questionable hygiene of its staff I feel they should not be allowed to serve food to public."
• "The only downside is that it's not the cleanest of places."
• "Absolutely disgusting, the whole place need deep cleaning all over."
• "Unclean toilet and the tap is broken as well."
• "Place is not very clean."
• "Also hygiene is a bit touch and go as I have seen staff eating in the main area and then touch food with their hands."
• "Unfortunately, the restaurant is dirty, untidy and poorly decorated and maintained."

Facilities

Pros:

• "Small prayer space. Mats available."
• "Off street parking and some tables are available for eating in."
• "At least they provide self service tray, microwave, kitchen towel, chair, table, prayer mat."
• "Very friendly staff.. prayer facilities and washroom available."

Cons:

• "Not the best looking joint and very cramped street so parking can be an issue."
• "Parking is a real pain especially with the chauffeurs and cabbies parking how they like...."
• "Only problems is no toilet."
• "Unclean toilet and the tap is broken as well."
• "Shame they allow dogs in and allow them to roam within 1 metre of the people praying."
• "Bathroom facilities."