RedJuice Reviews Summary

Customer Service

Pros:

• "I instantly struck up a rapport with the staff at RedJuice, mostly via email, but also on the phone."
• "Redjuice called me to let me know they were one bottle short of a certain flavour I ordered, they were very apologetic and suggested a different flavour by my previous orders."
• "Excellent service. Ordered on Sunday, picked and shipped on the Monday morning, arrived very well packed on Wednesday and was kept informed throughout the whole process."
• "The man I spoke to was extremely helpful. He helped me to get my problem sorted, and amazingly, called me back each time he promised to."
• "Friendly knowledgeable staff, massive selection of juice at various price points."
• "As always Redjuice provide a great service and all the products are top drawer."
• "Great customer service and an excellent selection of ejuice and devices to help you quit smoking."

Cons:

• "Product range good. But worst website I have ever visited. Takes ages for anything to load."
• "Ordered many times in the past. Have to say previously very good. This time parcel went missing, and their attitude has been shocking."
• "Terrible Customer Service. Tried to support a local-ish shop. Ordered a vape online which arrived faulty, it would not charge."
• "The dude behind the counter who just sits there clicking buttons on his keyboard waiting for stock to come down a stupid shoot was very rude."
• "BAD CUSTOMER SERVICE."
• "Did not receive full order, have rang their number on 4-5 occasions for calls not to be answered."
• "The support I was given was rude and unhelpful."

Product Quality

Pros:

• "Products of the highest standard."
• "Red Juice have an amazing choice of all the Vaping hardware you could wish for and an amazing choice of e juice flavours to choose from."
• "They only stock the best products and there range of vape juices are better than any place I’ve seen or been too."
• "Delivery time was exceptionally, and products of the highest standard."
• "Their range of products is vast, and new stock is being added to their inventory all the time, with frequent sales and deals to increase the excitement."
• "They have an excellent range of vape liquid which you can’t find on the high street."
• "This is the only place I get my fluid from the customer service is fantastic, the stock, and availability of flavour is second to none."

Cons:

• "Abit disappointed. Second time I've bought vapes from here within the last few weeks and have just opened my 2nd faulty one."
• "One of my shortfills was leaking when I got it - lost approximately 10ml because of it."
• "If you want any new, good hardware don't bother with Redjuice as they probably won't have it."
• "Sent back immediately and gave them a good amount of time given the covid situation, to finally get told there is no issue with the product and it must be the juice I used."
• "Bought a device in Early March and had immediate problems with it leaking, and not performing properly."
• "I bought an incredibly expensive juice as a treat, but it tasted horrible in all tanks on all wattages."
• "Not happy! Was sold an almost out of date bottle of cream puff factory - Blueberry."

Delivery & Shipping

Pros:

• "Delivered next day - even in the Highlands of Scotland!!"
• "Best company I’ve used super fast delivery (really fast) helpful prompt updates all the way through the process of ordering to delivery."
• "SUPER fast picking-packing-shipping processing."
• "Next day it was sent to my address in Europe and arrived a little over 48 hours later."
• "The orders always arrive on time or even earlier."
• "Delivery super quick, must have ordered 15-20 times so far, nothing but fantastic service."
• "The delivery service is second to none and I always receive my order the next day."

Cons:

• "Ordered £45 worth & received a bottle with less 24hrs shelf life. Expires on 1/4/2020 - received my order on 31/3/2020."
• "After 3 failed attempts they send your juice to a depot 25 miles away from where you live???"
• "Had ordered a Griffin 25 from them and the courier lost it."
• "Sent aged stock which tasted stale. Refused to do anything about it until threatened with Trading Standards and Credit Card chargeback."
• "This is a very good service, have been using them for years, orders normally arrive in about 2 days but my last order never arrived."
• "SHOP SOMEWHERE ELSE THERE ARE LOADS OF PLACE AND CHEAPER AND A MUCH BETTER SERVICE."
• "My delivery didn't turn up. Was 'Delivered' 9 days ago and have given them all this time to either return my money or send the product, they communicated with me for a couple of days and now are just completely ignoring me."