Address: Colechurch House, London, SE1 2SS, United Kingdom
Rating: 4.5
based on 146 reviews.
Architecture and Design
Pros:
"The hall and train station are new and bright with high ceilings."
"The redevelopment of London Bridge Station resulted in a modern and spacious architectural design."
"The area where you check train times etc. has been built beneath the train tracks and is certainly large enough to accommodate many people."
"The concourse is expansive, with high ceilings and natural light, creating a more pleasant and open environment for travelers."
"It feels like Im inside an airport."
"The interior design and the floor to ceiling height is wonderful."
"London Bridge is one of the busiest rail and underground station. The sign boards are quite visible and convenient to follow."
"It's a well maintained station . You can get out and see the majestic view of London bridge 🌉."
Cons:
"The new platforms are EXTREMELY narrow with nowhere to stand properly and risk to fall off the platform."
"The station is so spacious and there is sufficient natural light, the departure signs and lifts are available for each platform."
"Main line station with several underground routes leading from it to make it an easy access station to various areas of greater London."
"Massive interchange station that serves ThamesLink, Southern, Southeastern, Jubilee and Northern lines."
"Modern, very open, well signposted, easy for transit through."
"Remarkably pleasant Sunday 4th September. Staff on duty where friendly and nice ( two ladies of I am guessing Eastern Europe decent working at the ticket barriers)."
"The renovations to the station several years ago made it a wonderful station with exquisite stores and shops and more room for people to get through from one location to the other."
"The new London bridge is wonderful, the station benefits from level access at least 90% of entry points."
Facilities and Amenities
Pros:
"The station offers a range of facilities, including ticket counters, self-service machines, waiting areas, and shops."
"There is a hair Salon, a Hamleys and many many more."
"The station has multiple entrances that are clearly signposted but a very large layout."
"The station has a number of facilities, including shops, restaurants, and a staffed information desk."
"The station has everything you need- many shops, cafes, toilet ( free charge)and convenient passage to the metro and to the street (on both sides)."
"A well refurbished station has kept well to it's Victorian planning and is easy to us once you know it's foibles."
"The station has a range of facilities to passengers, including ticket offices, waiting areas, shops, cafes, and restrooms."
"It is an accessible station, with good toilet access and it's level to level transfers."
Cons:
"The toilets were an absolute shambles. It looked like they hadn't been cleaned for a week."
"Disgusting toilet facilities - always queues, always dirty - you have to come out with tickets to use it!"
"Travelled through London bridge, used the toilet facilities. For a big station and only one section for the toilets always queues."
"The toilets need to be cleaned more frequently, regular toilets are not treated the same way and some of the staff are quite rude."
"Toilets that are actually clean and ok to use."
"The station has a large easily visible board showing departures and arrivals. Many shops within the station to buy food, drinks, toiletries etc."
"Great shops on the concourse, including M&S Simply Food, easy to read departure/destination digital boards, a huge number of services, and you don't have to wait long."
"The new concourse is open and airy with a few shops in the station and toilet facilities which are 50/50 on cleanliness but remain usable 100% of the time."
Location and Accessibility
Pros:
"It is convenient and comfortable to walk to and from London Bridge Underground station."
"The station is well-designed, with clear signage and helpful staff, making navigation easy for commuters and visitors alike."
"London Bridge Station serves as a vital transportation hub, connecting various National Rail services, London Underground lines, and bus routes."
"Situated near the iconic Tower Bridge and the Tower of London, London Bridge Station offers easy access to some of London's most famous landmarks."
"London Bridge Station is huge. It was the first London train terminal to be built, although it has been rebuilt several times since."
"It is very near to the London Bridge station. Walking is 3 mins. Tube station are well connected from Euston train station."
"London Bridge Station is a great station. It's well-connected, conveniently located, and has undergone a recent renovation."
"A Big clean pretty station. It has both Underground and National Train lines."
Cons:
"The station now looks modern and keeping it's appearance to other modern station. But it's just so congested when changing platforms."
"Well-maintained station with signs everywhere to watch your belongings especially cell phones."
"If you are travelling to London from the North, don't get off at King's Cross or St Pancras; just take a Brighton train and get off at City Thameslink."
"It's just a bit exhausting going out of London Bridge to access the Northern line."
"The station is so spacious and there is sufficient natural light, the departure signs and lifts are available for each platform."
"The station was opened in 1836, and has undergone a number of renovations and expansions over the years."
"The station has a number of facilities, including shops, restaurants, and a staffed information desk."
"A well refurbished station has kept well to it's Victorian planning and is easy to us once you know it's foibles."
Staff and Customer Service
Pros:
"The staff were so friendly and helpful. I have no hesitation about traveling to London by train again."
"The police presence was very friendly and helpful."
"The staff a sufficient and professional 👍🤗"
"The shop for repairing watches was amazing."
"Staff r helpfull most of of them as i went swipe out the member of staff , said it would easyer to the other gatebthe wide one,more room for me."
"To the nice member of staff on platform 7, who found me to say my train had switched platforms as I couldn't hear the announcement."
"Staff are helpful. Obviously very busy at rush hour."
"Good service of trains and helpful staff , afew repairs needed more importantly security to prevent build ups in people gathering and blocking areas."
Cons:
"Very busy, signage unclear, staff members very unhelpful when incidents happen causing trains to be delayed or cancelled."
"Absolute disgrace, no clear directions, no asistance to find the right platform, was in fact directed to a wrong one."
"Not a bad station if you ask me there's various options to exit, and there's a lot of gates so even at peak hour the flow of traffic is still quick good."
"Staff who work at the barriers are rude and useless especially this short Asian guy who worked today at 2pm has no manners or basic customer service skills."
"The staff of this station let it down significantly."
"Too many people and the lady inspector at the entrance gate was not helpful gave me incorrect directions and i came to the same place."
"It's a station with trains, tubes and buses. Lots of buses which go to many places. At least we could wait out of the rain, which was good."
"They need a better link between the overground and underground station so you don’t have to go outside and walk down the road."