NEXA Bristol Reviews Summary

Communication and Responsiveness

Pros:

• "Will, demonstrated fantastic communication throughout the process and excellent knowledge."
• "He was a peaceful and a calming link between all parties and eventually the sale came together."
• "Was great at communicating all the steps as they happened with continued good humour."
• "She was only ever a text or phone-call away - even when she shouldn't have been."
• "He personally made an effort to communicate with my buyer and my solicitor as well as myself."
• "He was always on the end of the phone, very quick to help - but in a normal, relatable way."
• "Great experience with Will buying our first home; he was always on the end of the phone for any questions."
• "Simon was really good in explaining the property and was always available to answer any questions."

Cons:

• "We ended up having to pay for then just to get our deposit back. Would not recommend them at all I'm afraid."
• "We asked for our neighbours not to be informed and for the property not to be listed online... the agent went ahead and done it anyway."
• "Throughout the long process we received no contact or response from any emails."
• "Service was extremely poor. In the first instance, they didn't have enough keys for each tenant."
• "We didn’t receive any contact from the agents when the property sale was drawing to a close."
• "Response times were very slow after leaving the property. It took MONTHS to hear back from them regarding our deposits."
• "I’m very disappointed with Nexa, I’ve waited two weeks to view a property but they are terrible at communicating."
• "One thing, which I seriously have doubts on are the positive reviews. They must be written by their own rude staff."

Professionalism and Expertise

Pros:

• "Simon’s patience, kindness and amazing negotiating skills were used fully for this sale."
• "She is so approachable, kind, and you can tell straight away that she will put in a very high level of care in everything she does."
• "Simon Coghlan-Forbes was brilliant. He is professional and understanding."
• "Laura Joyce dealt with us throughout our purchase. From start to finish she was extremely professional, efficient."
• "Simon Coughlan-Forbes at Nexa. I have used Simon for my last couple of house moves both selling and buying."
• "Rob was wonderful: professional and committed to his work."
• "Nexa have been one of the best. Laura Joyce dealt with us throughout our purchase."
• "Simon has been very helpful and professional and has gone above and beyond during our dealings with Nexa."

Cons:

• "We ended up having to pay for then just to get our deposit back. Would not recommend them at all I'm afraid."
• "This was agreed but the agent went ahead and done it anyway."
• "We didn't receive any contact from the agents when the property sale was drawing to a close."
• "It took MONTHS to hear back from them regarding our deposits."
• "I’m very disappointed with Nexa, I’ve waited two weeks to view a property but they are terrible at communicating."
• "It's safe to say I’m glad I’m not selling a property with them as the agents!"
• "One thing, which I seriously have doubts on are the positive reviews."
• "The property, I took from them was a nightmare, things were broken, pipes were leaked, sewage was jammed."

Customer Service and Support

Pros:

• "Nexa is very reliable for their fantastic job. I hear by specially would like to thank Laura for her excellent job."
• "We contacted Nexa on a recommendation from a friend and knew immediately we’d made the right choice."
• "We used Nexa to sale our house, we were unsure how good they would be not having the usual local office, but our experience with them was fantastic."
• "He was also eager to share general tips with us, contacts to lawyers and advisers."
• "The Team at Nexa Bristol are an absolute pleasure to work with. Their holistic approach and swift response to any issue turn the headache of being an overseas landlord into a hassle and stress free process."
• "Very pleased with the service provided by Nexa Bristol, in finding a tenant for our rental property."
• "Rob at Nexa is without doubt the person you need to use if selling your home."
• "We met James at a recent viewing. He was professional, friendly and answered all of our questions."

Cons:

• "They lost our key on moving in day, they deleted all our files on problems that we logged with the property."
• "We asked for our neighbours not to be informed and for the property not to be listed online... the agent went ahead and done it anyway."
• "Throughout the long process we received no contact or response from any emails."
• "It took MONTHS to hear back from them regarding our deposits."
• "I’m very disappointed with Nexa, I’ve waited two weeks to view a property but they are terrible at communicating."
• "One thing, which I seriously have doubts on are the positive reviews."
• "The property, I took from them was a nightmare, things were broken, pipes were leaked, sewage was jammed."
• "Great and Seamless service by NEXA Bristol. It was an efficient and smooth process from viewing to referencing to acceptance for renting."