ECS Accident repair and Alloy wheel restorers Reviews Summary

Customer Service

Pros:

• "Martin and team were there for me every step of the way with regard to dealing with the insurance communications and repair of my car."
• "Martin Made the process extremely stress free for me and gave me regular updates throughout."
• "Chris, the manager was very helpful over the phone in providing me with advice on how to deal with my insurance company even before I’d committed to using ECS."
• "Staff very friendly and helpful."
• "Communication from Martin was great and wouldn't hesitate to recommend or use E.C.S again in the future."
• "The customer service is amazing."
• "Really friendly guys, excellent service, and repaired my car even quicker than their original estimate."

Cons:

• "The guy didn't seem interested at all and it was appalling customer service would not recommend."
• "Visited on the 22/09/18 to see about a small dent in my car, don't think the job was big enough."
• "What a way to welcome a customer, what a first impression to make, basically he said get out I'm on a call."
• "I would never go back there payed £250 to get tailgate fixed and the paint has bubbled and rust has came that was under 1 year went back but they were not interested very poor."

Quality of Work

Pros:

• "The work was carried out in a day the week later and is of a high standard."
• "First class bonnet respray and dent repair on my car."
• "The workmanship was first class and delivered in the agreed time."
• "The repair was done swiftly and efficiently to a high standard."
• "They repaired my car, so good that you would not have thought it had been damaged, and their quote was accurate and very competitive."
• "The repair and paintwork were absolutely flawless."
• "The work was excellent and no signs that any work has been carried out at all."

Cons:

• "The bumper appears to be a different shade of white to the rest of the car and told to let it settle 3 months."

Value for Money

Pros:

• "Very well priced and very quickly handled."
• "Competitive quotation, work completed within timescale and friendly service."
• "They also quoted (and charged) half of what an alternative repair service quoted."
• "Reasonable charge for a good job well done."
• "We got an appointment quickly, they did a great job and completed an excellent repair at a very reasonable price."
• "The quote was very fair but obviously costly given the work that needed carried out."
• "Reasonable price with impressive repair craftsmanship and also highly efficiency."

Cons:

• "Great service, however VAT was not mentioned in the quote and since the company is VAT registered I understand it should have been included."
• "Long story short these guys where way to expensive and the guy advised me o would have to take the window out which would add more to the cost."