Alounak Restaurant Reviews Summary

Ambience

Pros:

• "The ambience is very attractive."
• "Absolutely loving the new refurbished Alounak."
• "The place is looking lovely and has had some redecoration."
• "As with most Persian restaurants, the décor inside is traditional and that's something we enjoyed inside Alounak."

Cons:

• "Most of the character I remember of the old place had gone."
• "They now have marble topped tables that you would find in any pizzeria."

Food Quality

Pros:

• "The food was fresh and so tasty, I could eat their wonderful fresh baked bread all day!!"
• "I highly recommend this restaurant for its lovely and friendly staff, reasonable price and a very good quality food."
• "The food is cheap, tastes amazing and the portions are big."
• "The portions were very generous and we found that again to be filling."
• "They use the highest quality ingredients."
• "Very delicious food with generous portions."
• "The food is delicious and reasonably priced."

Cons:

• "Service was very poor too, almost 45 minutes for two simple dishes."
• "Awful Food and Service - Never again!"
• "Very disappointing."
• "I was really disappointed with the new management and the quality of the food has been awful and poor for the past seven to eight months."
• "After coming here for many years, very sad to say this place has gone downhill."
• "The “Alounak meat special” is 80% comprised of white boiled rice with a few pieces of very dry mixed meat on the side."
• "The kebab was similar, no extra effort to make it tasty it was just cooked ordinarily."

Service

Pros:

• "I highly recommend this restaurant for its lovely and friendly staff, reasonable price and a very good quality food."
• "The staff were extremely nice particularly the lady manger, Roya."
• "Staff were phenomenal, Roya and Sasha keep it up, you made a memorable night for us at Alounak."
• "The behavior of the staff was very friendly and polite, we enjoyed it a lot."
• "The customer service is first class, the staff who work there are so polite and welcoming."
• "Staff were very polite and professional."
• "The service is always friendly and efficient."

Cons:

• "Service was very poor too, almost 45 minutes for two simple dishes."
• "The service is generally quite unprofessional, although the staff are smiley."
• "Rude staff starring whilst you eating food and walk around annoyingly to kick you out the restaurant asap!"
• "The waitress behaved impolitely towards us."
• "The food was cold not fresh at all and the staff were weird."
• "worst persian food ever, even giving one star is too much for this place."
• "Service was terrible."

Price and Value

Pros:

• "Best part is you can bring your own drinks meaning the bill at the end isn’t so large."
• "The food is cheap, tastes amazing and the portions are big."
• "The food is delicious and reasonably priced."
• "We were also pleasantly surprised by the bill. For what we ordered (in terms of quality and quantity) was good value."

Cons:

• "Also the prices have gone up considerably, and they now charge corkage."
• "The bill turned out to be more expensive than we thought despite Eat Out Help Out."
• "All dishes were overpriced, including the tea."
• "Felt like a rip off for lunch nickel and diming at every turn."