Burger King Reviews Summary

Customer Service

Pros:

• "The food and person serving me gets 5 stars."
• "Amazing customer service loved everything came in last night and the cleaners where so polite and helpful the whole place was perfectly tidy and every member of staff was polite we did not have to wait any more then 5 minutes and the food was delicious thank you so much to everyone that works at the blue boys Burger King it was the best meal I had ever had."
• "Went there for a meal the staff were brilliant and food was hot the only problem I had was attitude of the store manager called Denis he is horrible to his staff."
• "Staff were great, food was not as good, but still edible."
• "Very lucky to have staff like these two girls, hopefully the other staff can smile a bit more, and the good energy will rub off!!"
• "Fantastic Burger King experience in the UK! 🍔 Friendly staff, quick service, and the flame-grilled goodness we love."
• "The staff and management is so calm and cooperative."

Cons:

• "Very disappointed, we ate them on the move as we were travelling back to Surrey."
• "Worst burgerking I've ever been too, staff completely unhelpful, seemed like an effort to be there."
• "The staff were not concentrating at all. We had two customers return on foot to a window we were waiting at to complain about short orders."
• "Very poor. Staff do not care."
• "The staff were slow and helpless."
• "The staff where pratting about and running around the shop giggling seriously the worst service I've had from a Burger King."
• "The staff member was rude and unhelpful."

Food Quality

Pros:

• "Good food, not the greatest service was asked to use upstairs toilet even though disabled as downstairs disabled toilet was being cleaned/out of order, i have dificulty with stairs and chron's so this wasnt pleasent, but will give another go next time!"
• "Vegan royale meal with the vegan burger. And side of chilli cheese bites. There to die for!!!!!"
• "Food is much better other large franchises."
• "Both very tasty."
• "Burger 🍔 tasty like fresh too."
• "Excellent food."
• "The Angus burger is amazing, and the fully loaded fries blow the competition out of the water."

Cons:

• "Burger was dry no taste, it was freezing cold in there and the alarms kept going off."
• "The buns are never fresh, they also fall apart when you've not even had a chance to bite into it."
• "Dear me. Soggy burger and unfriendly service."
• "Luke warm burgers and chips not much hotter."
• "Had the vegan plant based whopper, dreadful, tastes cheap, it really is bad."
• "The burgers we had were dry buns & tiny burger patties (like always) and heavy on the condiments."
• "Terrible food, burger was dry, burnt and tasteless. Staff that have become automatons and stare right through you."

Cleanliness

Pros:

• "Clean and inviting ambiance."
• "The place is neat and trendy."
• "Reasonable time for service but very clean premises."
• "Really impressed with this chain. It's really clean and every table is spotless."
• "Inside was just as nice - spotless as expected with a newly opened restaurant."
• "Very clean premises."
• "This store was clean, quiet and private, unlike other BKs."

Cons:

• "Tables and eating area were dirty and none of the staff were walking through or clearing up for the duration of our visit."
• "First visit to this place and have to say not left me with a great impression. Was very messy and needed a good clean."
• "Not to mention the toilet was out of order and no hand sanitizers in the whole building."
• "Only toilet that’s working is the disabled it’s filthy."
• "Used the bathroom which had old not cleaned up urine all over the floor."
• "The toilets cannot be accessed unless you pay and order your food as there is a code to access the locked door of the toilet which is by the way dirty and unkempt."
• "Desperate for the toilet went into the services, checked the garage, no toilet so crossed over to Burger King walked through saw the disabled toilet but it was locked!"

Service Efficiency

Pros:

• "Left me waiting at the till for 10 minutes and then I decided to ask if I could order they said kiosk only and no cash."
• "Burger king with a drive through is a very rare sight indeed. Placed our order at the order point, drove to the next window and our food was ready and waiting. Amazingly quick service, food was hot and fresh."
• "Busy Drive through. Service was good and my order of whopper and Double whopper burger came quickly still nice and piping hot."
• "Despite this service was quick through the drive through and staff were helpful."
• "Ordered at the kiosk, which worked well, staff polite, food was pretty good and turned up pretty quick."
• "Service was quick and as friendly as social distancing allows."
• "Ordered our food waited about 10 minutes which I didn't mind as our order was freshly cooked."

Cons:

• "Slowest service I have ever seen at a Burger King!"
• "Interesting concept in action here, take the fast element out of fast food!"
• "Very slow service, looks like this Burger King is very short staffed."
• "No burgers ready so expected fresh burger. Still cold must have had patties waiting instead of cooking fresh."
• "Don’t use the drive through unless you have a few hours to spare and a good book."
• "Awful service waiting for ages."
• "Service was slow, but main reason for low rating was the cost."