McDonald's Reviews Summary

Ordering Experience

Pros:

• "Quick order and food was delivered by a friendly, polite young man."
• "Quick and easy to order on the self serve card only machines, plenty of seats though it can get very busy at certain times."
• "The table service option is a life-saver with little kids in tow."
• "Quick and easy to order on the self serve card only machines."
• "Stopped here on my way to Suffolk for drive thru breakfast, which was very good. Fast efficient service & Janice on the drive thru collection was lovely."
• "By far the best Mc Donald's in the area today. Covid friendly, fantastic, cheerful and super helpful staff."
• "I was dealt with by a lovely lady who I presume is a manager who apologised profusely and gave us fresh food."

Cons:

• "It arrived missing the Big Mac out of a Big Mac meal - so quite a vital part."
• "Asked for no cheese and for the 2nd week on the trot it has cheese in it."
• "forgot half my order, chips freezing cold (we live very nearby) and have no salt."
• "Every order that I have ever made is not what I get in the end."
• "Delivery was really bad my food got delivered late it was all cold."
• "Received a quarter pounder from the drive thru, opened it up and there was a bite already taken out of it"
• "Ordered delivery for half of it to be missing."

Facility Cleanliness

Pros:

• "This restaurant is kept very clean and well maintained."
• "All of our food was really delicious and hot."
• "Great service, McDonald's take note that other McDonald's restaurants could learn from this!"
• "It's a very convenient location for us."
• "I tend to use the drive thru here and I have never had any problems with my orders."
• "Free parking. Drive-Through. Clean and tidy. Quick service."
• "Lovey McDonalds with a dine in space and drive through. Can get busy here during lunch/dinner hours. Very friendly and helpful staff."

Cons:

• "The lady who brought food to us was with an attitude I requested for high chairs, and she brought filthy chairs."
• "Dirty and not well maintained facility"
• "It’s always dirty on the floor and tables and in the drive through you always have to park and wait."
• "Every visit the food has been tepid at best, badly packed and Mc Rank."
• "When the young person delivered my food to my vehicle it was barely warm."
• "The table and the floor are so sticky, no one will seriously clean up the shop."
• "The amount of litter and lack of bins is disgusting."

Customer Service

Pros:

• "Yes yes yes, my big Mac essentially filled my car with a confetti of iceberg lettuce and sauce... pretty good for a maccies if I'm honest."
• "Food quality is always good never had a problem."
• "I went to get a cheeky drive through at Tunbridge wells McDonald’s last night and was served at the end by a really lovely girl called Florence, she was so polite, friendly and really informative for the questions I had!"
• "Never thought I’d be motivated to review such a generic fast food joint but I’m compelled to as I really want the whole team there to know that they are doing a fab job."
• "However, putting this aside, the food still somehow arrives freshly cooked and still hot so no complaints there."
• "Amazing customer service. I have never come across such happy, positive staff in any other Macdonalds."
• "Super friendly staff, clean, fast service (to table if preferred) and the usual McDonalds food."

Cons:

• "The staff are completely useless, it really can't be that difficult to take something off a shelf and put it in a bag!"
• "This particular place was hopeless. like nobody knew what they were doing."
• "Delivery driver did a drop and run before I had a chance to check inside the bag."
• "Eveytime time we visit and order from this site they always get it wrong or have items missing"
• "Went to MacDonald drive trough at 12 pm ordered two double cheeseburgers, so when I got them and apparently I got only original burger in wrong package so I had drive all the way back to get what I paid for and asked for the goodwill apple pie and my request was declined by a rude duty manager."
• "The manager was rude, and the whole experience was disappointing."
• "Very bad attitude of CSR. I was ordering drive through and the girl on order taking was very rude and unprofessional."