KOKO Reviews Summary

Accessibility

Pros:

• "I had two wheelchair users with me and can honestly say that the effort made by all staff we encountered was amazing and more than we could've asked for."
• "Amazing accessibility, friendly staff, good talent! The accessibility area is fenced off and everyone gets enough space, but equally you still feel included in the event!"
• "The accessibility facilities were great and we all had the best time."
• "Great experience last night at Ellie Goulding my girlfriend last minute had a major injury which meant she could not stand for the gig and got in touch with koko and they provided us with a seat."
• "I was at Koko last Thursday for the Frieze VIP evening and I wanted to thank the lovely lady who worked at Koko for noticing that my disability was preventing me from seeing the stage."
• "It wasn't until the end of the gig that I found out there is a disabled access toilet within 10 feet of where I had been sitting."
• "The place is great for small or classical events."

Cons:

• "I wish this were the only time I've experienced a poor night here but it's the second time I've come where ultimately, the whole night has been downgraded due to a lack of foresight on people management."
• "The stairs up to the higher levels were quite dangerous with no stewards or security in sight."
• "Need to be aware it is standing only. So I couldn't see the performers being short!"
• "Never has the layout of a building been so u suited to performances. About 30% of the audience can see the stage."
• "It's not ideal when venue numbers are at peak for concerts. If you are not really in a strategic position to the stage, you can not really have a full view experience."
• "Show stopped - due to health and safety reasons they had to stop the show until the middle tier was filled."
• "No outdoor heaters on the roof terrace."

Staff and Security

Pros:

• "Security is relatively relaxed but I still felt safety was a high priority and we were being taken care of."
• "We loved the scent that wonders the corridors and rooms. The staff are friendly and very welcoming."
• "Staff is super helpful, from security to the bar staff."
• "Generally, the staff are quite friendly and helpful."
• "Staff were very friendly and mostly professional."
• "Friendly bar staff and security."
• "The staff were friendly and engaging and I'm sure they would have looked after me if I'd needed anything."

Cons:

• "The staff was extremely unorganised with the queuing system, we were all made to queue up in the same line until they announced a vip line very last minute."
• "The staff were unhelpful and refused to let me check the security cameras."
• "Security team are let down by poor management."
• "The security staff are also incredibly rude."
• "Majority of the security staff is rude and uninviting and may spoil your experience."
• "Unfortunately, it's let down by poor organization at the end of the show by security and the attitude of some of the people on the security team."
• "The staff are completely useless."

Venue and Atmosphere

Pros:

• "Pure vibe for music enthusiasts."
• "Nafe Smallz killed it and brought out a lot of great artists."
• "It's clean it's lovely it's got great Vibes."
• "Koko is an excellent theater used for live music performances."
• "Incredible venue for a concert.. great acoustics.. lots of angles to enjoy the concert from different floors."
• "The giant disco ball is the cherry on top of the cake and complements the lighting show nicely."
• "Fantastic venue great vibe staff were amazing, full of energy!"

Cons:

• "Koko looks great, but is a pretty poor venue sound wise."
• "This venue should be great but is ruined by them consistently overselling tickets."
• "It was overcrowded because they cordoned off a large part of the venue for ‘VIPs’."
• "The toilets radiate a smell that lingers through the lower floor of the venue right next to the bar."
• "The whole place stank. Defo a problem with the drainage."
• "Crowd Management was appalling."
• "The crowd bottlenecks really badly when trying to leave at the end of the night so it can be a bit of a crush and take a long time to get out."