Captain's Traditional Fish & Chips Reviews Summary

Customer Service

Pros:

• "The service is excellent, the premises are superb and one of the cleanest."
• "Whilst we were waiting for our order the owner gave us a few chips."
• "Owner is very generous, gives you chips whilst waiting, nice clean shop, brilliant customer service."
• "The owner and staff are welcoming. Even while waiting he gave everyone in the shop a few chips to snack on."
• "This family run business is THE fish and chips shop."
• "The service was fast, fish was incredibly delicious and fries were also great."
• "We were given complimentary chips when ordering and were also given free 6 can drinks while having our food."
• "The customer service is fantastic and i would definitely make sure to go again."

Cons:

• "Although I always pass by this traditional fish & chip’s restaurant but it was my first and not last time, I was surprised of the way I was welcomed."
• "Despite being all freshly made, the fish batter can be quite chewy unlike other batters."
• "Uneven portions, and by flavour not the best Fish & Chip shop in the area."
• "Chips are soggy!"
• "The fish is really good. The chips however, are rather soggy and soft, not really my thing."

Food Quality

Pros:

• "The Haddock, Chips and Onion rings I ordered were of the highest quality in terms of taste, freshly cooked and succulent."
• "Everything is cooked fresh and their 'Lunchtime Special' is excellent value."
• "Freshly cooked fish and chips nice batter on fish which you dont need a hammer and chisel to break it."
• "The chips are really nice and served hot. The fish tastes excellent as they cook it freshly for you."
• "This is the best Fish and Chips takeaway around here. While waiting for your order, you are given a small bag of chips to eat."
• "Amazing customer service - you feel like one of the family when you arrive. Food is excellent too - all fresh and not covered in grease."
• "The quality of the fish and chips is outstanding. Everything is cooked fresh on order."
• "Freshly cooked fish and chips, nice batter on fish which you dont need a hammer and chisel to break."

Cons:

• "I am disappointed with the food served to me, as I have seen such good reviews on Google, so I decided to order large Cod and large Chips over the phone and gave them plenty of time to cook it but unfortunately chips was undercooked, to the point that I couldn't eat it."
• "Very disappointed - batter on fish was quite nice but 'cod' inside was dry and not white and moist as it should be, so makes me think it wasn't even cod!!!!! Chips were just barely warm and tasted unfresh."

Portion Size

Pros:

• "We was told by the lady take 5 chips instead of 6 as the portions was massive and oh boy was she right so thank you for that."
• "Portions were very generous, fish almost wouldn’t fit on my plate."
• "The portion sizes are genuinely incredible. Their chips are proper chip shop chips; thick with excellent texture."
• "The portion was very good, batter was light and absolutely no smell of oil."

Cons:

• "Uneven portions, and by flavour not the best Fish & Chip shop in the area."

Price and Value

Pros:

• "Took our food home which I thought was fairly priced and we didn't leave anything."
• "Both very reasonably priced and worth it as the quality was to a higher standard."
• "I found out that they use rapeseed oil for frying and not palm oil like some do."
• "Top for chips! Great portion size although prices up and up."

Cons:

• "They don't always accept card which can be frustrating and the fish can be soggy/oily."