Mother Hubbard's Reviews Summary

Food Quality

Pros:

• "The fish was cooked to perfection, the batter was the best I've had for years."
• "Fish was amazing, crisp and fresh."
• "The quality of the fish and chips was delicious and cooked to perfection."
• "Fish melts in your mouth, lovely flakes of haddock, covered in crunchy batter."
• "The batter on the fish is beautifully crispy, the fish is juicy and falls into flakes as you cut into it."

Cons:

• "Some of the chips were slightly undercooked."
• "Chips weren’t cooked well, didn’t seem fresh at all."
• "The battered fish didn’t have any crispy texture to it, soggy & dry."
• "Fish was very large but also tasteless and greasy under the batter."
• "The most greasy, soggy and tasteless fish I have ever had."

Service

Pros:

• "Staff very polite and the customer service is amazing."
• "Cleo, the girl that served us, was serving a busy shop, doing it all with a smile and so efficiently."
• "The staff are always extremely polite and always want to help in any way possible."
• "Service was brilliant here also. Catered to our every need happily."
• "The staff couldn’t do enough for you, very welcoming."

Cons:

• "We waited for the food for over half an hour as they were busy serving the phone and delivery orders."
• "Service was very poor here this afternoon, very disappointing."
• "Service provided at this branch is amazing. However, I had to wait an extra 20 minutes even after ordering over the phone."
• "Cold and greasy food, the staff do not complete orders in turn."
• "Not happy with the service, forgot half the order and expected us to collect missing items."

Atmosphere & Cleanliness

Pros:

• "Inside the shop was bright and clean."
• "OMG… firstly lets talk about the shop, its small but stunning inside, almost like walking into an aquarium."
• "Very clean interior, very modern. Staff very friendly."
• "The place is spotless, you can sit in or take out."
• "Lovely decor and screens showing swimming fish and sharks."

Cons:

• "Also, the floor was filthy, surprised they don't have rats."
• "Place wasn’t clean either and at no point in there over an hour did anyone wipe the tables or clear down."
• "The tables were not clean and neither was the floor and there was a lot of rubbish outside the shop."
• "Was better when they first opened. Their standards are dropping."
• "The food was cooked fresh and hot, but couldn't sit down to eat as the music was so loud, ended up taking my food out to eat in the car."

Value for Money

Pros:

• "For £6.95 you get a big sized fish and chunky chips. Dips and curry sauce were all nice too."
• "I had regular fish and chips with an additional order of mushy peas for an extra 95p. Considering this was a regular, the fish and portion size of the chips was massive."
• "The fish was massive! Worth every penny."
• "Great tasting food of gargantuan colossal portions."
• "Had mother Hubbards for the first time today wasn't disappointed generous portions quality fish n chips."

Cons:

• "Price is not justified, it's almost double the price as normal chip shop."
• "The most greasy, soggy and tasteless fish I have ever had. Ordered the super jumbo meal and the pizza box it was severed in disintegrated due to grease."
• "Overpriced, miserable staff member serving."
• "A lot of hype about this place so we decided to use Uber Eats to order 2 fish and chips at £9.95 each. The fish was average but the chips were way too largely cut and were actually undercooked!"
• "Unbelievable that in a cashless society these days that they don’t take card payment of any sort. Food was not good."