Thattukada_UK Reviews Summary

Food Quality

Pros:

• "I recently dined at Thattukada restaurant and must say, the food was absolutely delicious."
• "The Kerala Beef Fry was the only good thing we had."
• "I had their special 'Kizhi Parotta(beef)', which was too good."
• "The food was absolutely delicious, and the staff was extremely friendly and accommodating."
• "Food was fine but customer service is damn worst."
• "Hands down the best Keralan restaurant in London."
• "One can experience good authentic kerala style cuisine. Foods were as tasty as it can get."
• "Very disappointed. Never ever go.. They have treated us very badly, I am sure that none of my friends or family member will visit there in future. I would warn anyone closer about such unhygienic restaurant...">

Cons:

• "Ordered Chicken Biriyani, Mutton and Veg Biriyani. This was the worst Biriyani we had ever."
• "The Restaurant says 'Kerala Style'. Total waste of money."
• "We ordered erachi putt but they mixed chicken in place of meat."
• "Had average beef fry, worst chicken roast, average porotta and below average chicken biriyani."
• "Even though there was a very hype given by influencers, we experienced the worst food ever tried in UK."
• "Very bad food. Food contains only food coloring and no quality."
• "The menu was extensive but available items were only a handful, not cooked authentically as they recommended."
• "Foods was very poor taste.. If anybody come here just have only water and pappadams.."

Service

Pros:

• "I recently had the pleasure of dining at തട്ടുകട in East Ham, and I can't stop raving about it! The staff was not only attentive but also incredibly friendly."
• "A lot has changed, it seems a young energetic guy is at the forefront."
• "Good service and very reasonable for price too! Family owned restaurant that is a real pleasure to visit."
• "Nice staff. Guided us with food choices."

Cons:

• "The service left much to be desired. There seemed to be a lack of managerial oversight."
• "There is nothing at 8 PM. Very irritating service! Please prefer other restaurants!"
• "My recent visit to this restaurant was unfortunately just as disappointing as my previous one. The service here is very poor."
• "They allowed us our birthday cake and played music for us; they are nice people and that's what saves this review from being a 1 star."
• "Food was fine but customer service is damn worst, as the staff at work was not treating the customer properly instead chitchat among themselves sound and loud."
• "I will not be recommending this place. The place itself is not clean. The tables and chairs are not great. Decreases your appetite."
• "Terrible customer service!! I waited for almost 3 hrs on a special lunch day! And had to leave without having food."
• "So poor restaurant. No time keeping. Chef gone out for some thing, restaurant is closed."

Hygiene

Pros:

• "Overall service was good.. compare to other restaurant in Uk neatness they kept less."
• "Good Kerala Posters, feels nostalgic about Kerala."
• "Love this place great place to have Kerala food. Staffs are also very friendly especially Biju,.. Really appreciate the effort u guys put in... It is my favourite place and will be in near future.... Cheers"

Cons:

• "We visited only because of the hype that social media gave to this shop. Poor hygiene and food is not up to standards, had vomiting and stomach ache after having it, moreover the utensils were dirty."
• "Hygiene - Washrooms are badly maintained. Not clean."
• "We ordered two types of beef to go with porota and pazhampori however beef curry was far from fresh , they didn’t even bother to take the effort of heating it thoroughly."
• "The worst experience ever .no hygiene.unclean washrooms.food we had was pathetic.They are running restaurant with only one staff .Almost waited for an hour and half for food."
• "Restaurant for authentic Kerala food. Kerala is one of the southern states in India. Their Kerala style parotta, Kerala meals are good. Their speciality is dum biriyani available only on Saturdays. Eat-in or take away options are available. Only public, paid car park available. Staff are friendly, but generally slow in service."
• "Food was so so, wasn't anything wow, however they were made fresh. Manager was really nice and helpful, however the owner way completely useless. Don't think he has heard of customer relation. Place was cleanish, and menu is mixed Indian even though they claim it's Goan. Seems only locals that know the owner or locals that like to drink alcohol is the main customer base."