Morrisons Reviews Summary

Staff and Service

Pros:

• "Very polite and courteous staff."
• "Their staff are amazing from those on the bakery, filling shelves, at the checkouts and on the kiosk!"
• "The staff here really are lovely top top service thank you."
• "The staff are very courteous and kind, an example to set for other supermarkets."
• "The staff were very respectful and happy to help when I couldn't find what I was looking for."
• "Friendly place to visit."
• "Called in to patronise the cafe. Great food. Quick service."

Cons:

• "Visited here today absolutely appalled service was disgusting table wasn't even cleaned."
• "Maybe staff need training in communication and being friendly."
• "The lady who fills them wants to learn to smile such a miserable person if you ask her anything you get your head bitten off."
• "Not enough people on the checkouts at times and some items out of date."
• "The staff seem pretty miserable but they aren't as bad as ASDA."
• "Each visit their staff are getting ruder and today the colleague was very patronising."
• "What a miserable bunch off staff, would it harm to smile, can hardly be bothered to talk even when you try to have a conversation with them."

Cleanliness and Maintenance

Pros:

• "Decently spaced aisles, so that you have room to see what you're buying."
• "We always have a nice shopping experience there, it's clean and the staff are friendly!"
• "A nice supermarket, clean and tidy."
• "The store is generally tidy and spacious."
• "What a lovely out-of-town supermarket! Huge car park. Very spacious shop, wide aisles, high ceilings, not too noisy."
• "Visited about 4 times during our stay in UK to visit family, used the restaurant a few times where we found the staff were brilliant everywhere was clean, the food was great and very reasonable."
• "It's clean friendly staff, the produce here has always been the best for the value."

Cons:

• "Dirty teapots badly stained. Counters need deep cleaning."
• "The tables hadn't been cleaned, although, the cleaning staff did have a good attempt at moving the dirt around."
• "Tables and floor dirty."
• "The cuttelry was dirty which I had to clean with a napkin."
• "I have always found the cafe to be a bit of the dirty side, and on my visits it has been common to see dirty dishes etc on the tables and food on the floor."
• "When I had to go to the toilet I walked in and immediately walked out as the toilet basin was covered in extriment all around the seat."
• "Shop floor could look cleaner and shelved goods need to be more organised and not overlap."

Product Quality and Selection

Pros:

• "Lots of fresh food and great self serve salad bar."
• "The petrol forecourt prices are pretty low as well for the area."
• "It's great for meat, vegetables and yoghurts! Good deal on beer too!"
• "Love the deli counter which is handy for lunchtimes and great value."
• "Morrisons is officially the best value supermarket for branded goods."
• "The largest range of products available for a reasonable price in the local area."
• "Wide selection of fresh produce and a great Market St. selection of fresh baked product."

Cons:

• "The social distancing was not being adhered to."
• "The quality of fresh vegetables was very poor and this used to be one of Morrisons' strong points!"
• "Absolutely shocked at the cost of food at Morrisons, it’s definitely not like it used to be."
• "Sometimes stock levels & therefore choice running low."
• "Generally, very expensive and lacking choice in the clothing department."
• "Empty shelves, Shelves not being restocked."
• "The range of vegetables they used to stock has been halved."

Shopping Experience

Pros:

• "Fast checkouts, not too busy and always parking near the entrance."
• "Still a great shop and some real bargains if you shop wisely."
• "Cheaper petrol than the nearest garages."
• "Have access for wheelchairs and child and parent parking."
• "A wonderful shopping experience, complete with a cafe that has everything you need for breakfast, noon or evening meals."
• "Overall though it is a very easy and enjoyable supermarket to do shopping in with ample parking and lots of room inside."
• "Great location with ample parking."

Cons:

• "The cafe is very popular at lunch time, service is slow for cooked food as it appears to be run on absolute minimal staff."
• "Still not as good as it used to be 10+ years ago."
• "Love Morrison's - shop keeps moving stuff around though and can never find anything !!!"
• "The store has been changed around making it difficult to fund what you are looking for."
• "Sometimes the price you see in store isn't the price you pay as it's not been changed on the computer system."
• "Terrible self checkout experience: When there are no basket only checkouts and all open ones have people queuing, the self checkout seemed the only option. But they are awful, slow, constantly needing assistance."
• "The new layout we found baffling, we usually manage our shop in about 40 minutes but after half an hour we were about halfway through so we called it a day and left without half our normal purchases."