The Pilot Inn Reviews Summary

Atmosphere & Decor

Pros:

• "Good atmosphere, its very clean."
• "It's attractively decorated with memorabilia and flora and fauna separated into several little nooks."
• "Sunny beer garden and it's really super."
• "There was a great atmosphere in the garden."
• "Very pleasant area, lots of shade, flowers well looked after."
• "The pub & restaurant have a great atmosphere, clean and welcoming."
• "Quirky, warm surroundings."

Cons:

• "Quite typical pub interior, more old school leaning towards cosy but not quite getting there."
• "A lot of elderly people in there and a bit dark."
• "The table was in need of a good clean - grease and sticky patches were evident - and the floor was similarly grubby."

Service

Pros:

• "Excellent service with very friendly and helpful staff."
• "Staff were so helpful. It felt like a normal pub experience."
• "Staff were excellent, food delicious, changed my sons meal without any fuss, cannot fault."
• "The staff were very polite, and knowledgeable."
• "Staff were very friendly and knowledgeable & the food/drinks were to die for."
• "Staff super attentive and friendly and service spot on."
• "The staff were friendly and willing to help."

Cons:

• "Staff was unfriendly and makes you feel uncomfortable by avoiding eye contact as good as possible."
• "Some staff seemed unhappy."
• "Staff let the place down, haven’t been in a pub in years who made me feel like our booking was an inconvenience to them."
• "Waiter really rude and said the tea is amazing, could not understand how I wanted just a normal tea."
• "Service was terrible: locals got served first, no apologies for making us wait while they served 3 other people even though we were there first and then they brought the wrong order."
• "Extremely rude and cocky behaviour by the waiter."
• "The waitress wasn't very attentive or aware of the drink deals or what food they had run out of and spent a lot of time talking to staff at the bar."

Food Quality

Pros:

• "The food was superb and great portion size too!"
• "The food is really good pub grub, very tasty and plentiful."
• "The pies are superb and the menu is modern British, with a good selection."
• "The best bit was the food. I had pork belly with black pudding, it was so delicious!"
• "The Dover soul, bacon cheeseburger, & my steak and suet pudding were all faultless."
• "Simple and delicious pub food beautifully presented."
• "Food outstanding. Fabulous taste."

Cons:

• "Terrible food, fish pie with no fish just potato and salt. Very dry no sauce."
• "Poor food for price. 3 dishes off menu, which was quite limited."
• "The pastry on the pie was quite tough and overcooked and the chicken was dry as if the pie had been left in the oven to keep warm."
• "For me quality was comparable to a standard pub chain, but the prices are quite high hence the low rating."
• "Food was expensive. £20.00 for roast dinner. Food just warm."
• "Mixed reviews on food; roast dinner didn't feel freshly made."
• "The food to be pretty poor and overpriced."

Value for Money

Pros:

• "It's a 4 star hotel at £95.00 per night which is quiet reasonable."
• "Will definitely return and recommend to everybody."
• "At £15 for the excellent quality & quantity, I didn't think it was overpriced."
• "Brilliant value for money."
• "Thoroughly good value."
• "They now have great friendly staff and brilliant value for money."
• "It’s an excellent B&B at a very reasonable price. Great value with a touch of luxury."

Cons:

• "Prices are too much for the food that was served."
• "Pricing is expensive for quality of food."
• "The prices are quite high hence the low rating."
• "Over priced and just interested in getting you in and out as quick as possible."