Dark Sugars Cocoa House - Flagship Store Reviews Summary

Hot Chocolate

Pros:

• "The hot chocolate was the best I've ever had."
• "Lovee their hot chocolate - it is the best I’ve tried."
• "Been missing the hot chocolate because it is so comforting and just the right amount of sweet."
• "If you’re in the area and looking for a place to have some hot chocolate this is the place to go."
• "Recommended by an old friend for the best hot chocolate."
• "The BEST HOT CHOCOLATE AROUND!"
• "Absolutely AMAZING hot chocolate!!!!"

Cons:

• "Salted caramel hot chocolate tasted just like normal hot chocolate."
• "I went tonight and got a dark hot chocolate and it was such a waste of £5.50."
• "The hot chocolate was average tasting (and also cold) despite the high premium price point of £5.50."
• "Horrible tasting classic hot chocolate. Low quality chocolate was used."
• "Honestly just didnt enjoy the hot chocolate at all, and neither did my partner."
• "The company has cut their costs by putting less chocolate pieces on top of the drink, and adding water to diluate their hot chocolate."
• "Not a fan at all. They asked if I wanted shaved chocolate on top. I said yes, big mistake, it was so much and overpowered my hot chocolate."

Chocolate Selection

Pros:

• "Chocolates were nice too but on the pricey side."
• "A large selection of chocolates, vegan options, truffle options, dried fruit options etc etc."
• "The chocolate flavours are rich, intense and a sign of the quality of their product."
• "An amazing assortment of beautifully hand made chocolates."
• "This store has so many flavors I hardly see around London."
• "The variety of chocolate is endless, not to mention free samples."
• "Beautifully displayed mountains of gorgeous artisan chocolate and truffles."

Cons:

• "Fruit flavours are disappointing, all taste artificial, the strawberry taste like candy..."
• "Bourbon vanilla did not taste like bourbon, nor like vanilla, just like plain, dark, bitter, awful cocoa."
• "Nothing special, average taste, nothing to compare with proper English and Belgian chocolate."
• "I tried a variety and all were so poor in terms of ingredients."
• "Good chocolates for an exhibition but not to be eaten: they are extremely poor quality at rarely hefty price."
• "I’ve had much better ones in London for lesser price."
• "The presentation was also completely unappatesing - it was just steamed milk tipped into a cup."

Customer Service

Pros:

• "The best part was that my ex student who works there, recognised me and even remembered my name!"
• "Some of the best customer service I've ever received from AJ 'The Chocolate Man'!"
• "The staff are friendly and the place is a must visit place if you like ice cream chocolates and when you are around the Greenwich borough."
• "Really friendly staff, great presentation."
• "Staff are friendly and welcoming and the selection and quality of chocolates is amazing."
• "The staff were really friendly that worked there on Sunday 11th October."
• "The woman working there provided great customer service."

Cons:

• "Extremely rude staff at the till."
• "Chocolates and drinks great but the staff I wasn't impressed."
• "Also the sitting area was closed and the staff couldn’t tell me when it’s open."
• "Staff that make you feel as though you are an inconvenience ordering."
• "Service was appalling. Server was too busy chatting up and flirting with some lady near the counter."
• "Not hygienic and definitely not covid safe. The service is glacially slow."
• "The service was awful, everything was overpriced and the chocolate truffles didn't even taste great either."

Price and Value

Pros:

• "Pricey but worth it."
• "We took around one piece of chocolate from each type and we filled out a whole bag, payed around £55 (which is a bit pricey), but it was worth it as the chocolate is not extremely sweet, you can actually feel the cocoa and it’s very creamy, similar to butter."
• "Well worth the trip to Brick Lane, and VERY good value for money (especially for London)."
• "The chocolates are pricier than what you’d find in a supermarket but absolutely worth it."
• "The chocolate is also good value for money as it's delicious and ethically produced."

Cons:

• "Expensive. Really, really expensive."
• "Quite the spectacul and fun to see. The displays of cocoa treats is gorgeous and makes you want to buy everything. However it seems a little pricey...."
• "A little pricey."
• "At a rip-off £4.50 for 2 scoops, you’d think they’d appreciate custom...apparently not."
• "I found it a bit expensive given the quality is not up there."
• "It was just quite mediocre and overpriced."
• "Had the chocolate pistachio ice cream, a little pricey but it's a nice treat."

Hygiene and Presentation

Pros:

• "However, the store is very clean and the staff is kind."
• "This place is amazing the vibe is pleasant & professional with amazing staff & great music."
• "The store is very clean and the staff is kind."
• "Gorgeous store, wonderful smell as you enter."

Cons:

• "Lovee their hot chocolate - it is the best I’ve tried. The only issue I have is the uncovered chocolate areas.. I’ll never try any of the items on display."
• "Because they're presented so nicely but in the open and not behind glass as is normal, I'm concerned about hygiene, where customers can be coughing and sneezing all over them."
• "Reason for the 3 stars is just sadly hygiene. I saw a few of the chocolates being picked up by hand and then put back again without using the tongs."
• "Not hygienic and definitely not covid safe."
• "Was a little disappointed as for the price I would've expected more chocolate shards."