Harvester Horse & Groom Polegate Reviews Summary

Service

Pros:

• "The atmosphere was very relaxing and service was excellent."
• "Always use the online book a table and have no problems."
• "Staff made the visit memorable."
• "Service was good despite it being busy."
• "A very calm atmosphere and very polite helpful staff."
• "Friendly and attentive service."
• "The staff were very friendly and all working very quickly."

Cons:

• "Served by Ella pleasant at first, then became very rude."
• "Service was polite but very slow and we had to find someone to take our order after waiting 15mins."
• "When he went to politely complain the lady he spoke to was rude and kept talking over him."
• "Also most of the staff were too busy talking in groups to pay attention to their job."
• "Waitresses has a serious attitude and unattentive."
• "Service was quite appalling the staff were rude and you're treated like you're an annoyance by being there."
• "The staff weren't friendly and welcoming like other places we've been to and the waiter seemed impatient."

Food Quality

Pros:

• "The salad bar with what looked a New style slaw was really good."
• "The food was great although I really don't like serving food on massive plates or alike or beans and chips etc coming out in separate pots."
• "Food was great, (tho neither of us liked the red cabbage coleslaw) but that is just a small thing."
• "Our food was well presented and very good with generous portions being served."
• "Food was absolutely amazing and delicious."
• "The vegetarian no chicken stack main meal was absolutely delicious and cooked to perfection."
• "The food was hot, freshly cooked & delicious."

Cons:

• "The food was very fatty, greasy and cold the plate was dripping in oil."
• "Food wasn't so good - chips soggy (not crispy at all) and luke warm at best."
• "Unfortunately food was flavourless, they have small range of salads."
• "Shocking food.!! All turned up on cold plates, and all 9 meals were cold,!!"
• "The flatbread was so hard and dry, it was disgusting! The chips were like cardboard, cold and dry."
• "Food really wasn't great. Chips with saggy and cold."
• "The steaks were completely raw and tasteless and my wife's meal looked like the food was just all over the place."

Atmosphere & Cleanliness

Pros:

• "The salad bar is well stocked and clean."
• "A really nice evening."
• "Great atmosphere and not to mention the bar man jack who served us our drinks."
• "The ambience was lovely."
• "Salad bar was topped up frequently and tables thoroughly cleaned between each service."
• "Witnessed everything being cleaned down after guest leave tables from menus to sauce bottles, knife and fork holders, tables, chairs the lot."
• "The table and area appeared very clean."

Cons:

• "All the salad bar veg was disgusting.. it was filthy and not kept clean. Onions totally out of date, as was the cucumber.. not good at all!!!"
• "The table had obviously just been cleaned but it was soaking wet. The menus were all sticky to the point they stuck to the wooden table!"
• "Rolls from the salad bar were like rocks and clearly should have been thrown away."
• "Garden has rubbish in and random pieces of clothing including pants!"
• "Salad bar was mostly empty and wasn't replaced/topped up."
• "Starting off I was very put off with the sewer drain outside the door was overflowing with sewage."
• "The place was a bit messy."