LA Motors Reviews Summary

Category: Motor vehicle dealer

Address: Brierley Hill, DY5 3TG, United Kingdom

Phone: +441384887117

Rating: 4.8
based on 137 reviews.

Vehicle Selection and Quality

Pros:

  • "Fantastic choice of cars! Great service! Very friendly."
  • "The cars were all presented very well and all clean."
  • "I have never had any problems with any car that I have purchased from here."
  • "The cars at the site are beautiful as well. They don’t just do good at service but they take pride in what they do."
  • "This has to be the best no-nonsense and honest car dealer company I have had the pleasure to deal with."
  • "Clean, blemish free motors with no scuffed rims and random dents."
  • "The vehicle is in great shape - both mechanically and aesthetically."
  • "I bought Audi A3 and it’s spotless there’s no scratches or dents on the vehicle and it’s only done 65k miles."

Cons:

  • "They sold me an SUV with non legal tyres and when I came to collect the car and refused to accept it said they would change the two tyres front for new ones."
  • "Finally vehicle was sold with a cheap flimsy aftermarket bodykit that is falling apart."
  • "I had several issues with the van which in my opinion, clearly didn't have any inspection prior to being sold, no checks or service before I bought it."
  • "The Car was advertised at 14,000 miles however actually had 15,500."
  • "The cars 4 tyres are not road worthy."
  • "Recently bought a golf R 7.5 all Iv had was issues with the car and found recent damage on the interior car also has warning lights when I bought."

Customer Service Experience

Pros:

  • "Great service! Very friendly. With many thanks to Jack."
  • "From the moment I walked in the door, the staff was friendly and attentive."
  • "I was thoroughly impressed with their level of service."
  • "I couldn’t thank Jack enough for his help with the many choices of stunning vehicles available."
  • "The service they gave me as outstanding and probably the best I’ve ever had."
  • "The service was truly above and beyond, even down to the RAC warranty deals."
  • "Top class service from Adam and his brother, they made the whole process extremely easy."
  • "Amazing service today. Rang at 11 o’clock and collected and drove my fantastic new car away by 2."

Cons:

  • "Complete lack of respect for his customers and clearly doesn't know his job."
  • "No customer skills and even threatening on the phone."
  • "I've bought 2 vehicles from LMS motors & have been very happy with the service."
  • "This company's customer service is appalling, they are not professional at all."
  • "They sell vehicles which have problems, when you call them they ignore your calls and they don’t want to resolve the issue."
  • "I called from a different phone on a Saturday and someone answered straight away but said they weren’t open so they will call me back Monday. Guess what… nobody called."
  • "Luckily it was a blessing in disguise as I found a better van. Appalling service!!"
  • "Really disappointed, I rang up at 9.20 this morning about the Vivaro van you have for sale, I spoke to Michael and he said he would ring me back, I didn't hear anything for an hour so I phoned back again, Michael said he was going to be back in 30 mins and he would call me back, I am having to travel 3 hours to see the van and also I have taken the day off work, the time now is 12.45 and still no call back."

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