Saatchi Gallery Reviews Summary

Accessibility

Pros:

• "Good disabled access we were taken out of the queue and shown towards the wheelchair access point and then taken directly in the gallery staff couldn't have been more helpful."
• "It was amazing. I was in wheelchair and Security and Museum Staff were all soo friendly and helpful."
• "As a disabled person the staff led me in without me having to queue and were so kind and informative."

Cons:

• "Upon arriving, we were met by miserable staff and made to stand in the cold outside, even though it was our time slot."

Exhibition Quality

Pros:

• "I was particularly struck by the incredible work of Lisa Ivory and Joanna Whittle’s miniatures."
• "The Saatchi gallery presented the stunning Tutankhamun exhibition, the last chance to see it before the artifacts go back to Cairo."
• "The Tutankhamun display was well set up and had some amazing artefacts and multimedia displays."
• "Everything it positioned perfectly as is the lighting which makes the items look incredible."
• "The 'beyond the streets' exhibition was really something!! I was interested throughout all the different parts, very immersive."
• "The King Tutankhamun exhibit was fantastic. 5 galleries filled with the Pharaoh's treasures for the afterlife."
• "The exhibition is amazing and well worth the money. There are over 150 artifacts from Tutankhamen's Tomb displayed in the exhibition."

Cons:

• "The gallery layout itself is very disconnected and each small room was overfilled with people, to the point it actually made it quite frustrating and difficult to enjoy at points."
• "It is hard to enjoy the exhibition when 30+ hands are trying to take a picture of the same object at a time."
• "Unfortunately, the exhibition space was overcrowded and full of people not wearing a mask."
• "The building itself seems small for this exhibition because everything is so close together and since it is incredibly popular and there is no time limit for you once inside it is very crowded."
• "It's a bit of a rabbit Warren with no natural light."
• "The exhibition itself was amazing and honestly overshadowed the disorganisation at the beginning."
• "It was difficult to get near some of the cases."

Staff and Service

Pros:

• "The staff was super friendly and easy to talk to."
• "Went to see 'Sweet Harmony' exhibition which was about the history of rave in the UK. We were met by a lovely young lady who was very smiley and chatty."
• "The staff were friendly and engaging and the gift shop has some interesting things."
• "Great space for large groups, beautiful building and staff are friendly and organised."
• "The staff working were incredibly friendly and knowledgeable of the shows felt very welcoming inside."
• "The staff here today we're excellent. I went with an elderly relative and they fast tracked us at every chance."
• "The gallery was well set out and the staff were helpful and friendly."

Cons:

• "Everything feels put together last second, there’s clutter in every crevice, ladders in exhibition spaces, and a lack of thought put into the place."
• "Unfortunately one member of staff organizing the queues couldn't have been more rude, which really took the edge off the visit."
• "It was very amusing to notice that almost every single member of staff, from those sitting at the information desk to those standing by the doors, were only focused the screens of their mobile phones."

Value and Pricing

Pros:

• "One of my favourite places in London! With free entry and wonderful exhibitions it’s a no-brainer."
• "As most galleries and museums in London the entrance is free."
• "There is a very varied gallery gift shop with lots of trinkets and books and T-shirts, very reasonably priced."
• "Tickets were £18 for a family of 4. Spent a good hour in there so no bad value for London."

Cons:

• "However cost of cloakroom was ridiculous especially on top of ticket costs."
• "Tickets advertised at £16 online are actually £20 on the door (no mention of this online), plus when I visited there was no working AC."
• "Things were outrageously expensive, even for a museum in Belgravia."
• "The gift shop is ludicrously overpriced and filled with tat!"
• "Only disappointing feature was the ridiculously expensive tacky rubbish in the gift shop."
• "The shop at the end of the tour which was a tad overpriced, didn’t visit the cafe."
• "Price not cheap, peak £31.35, off peak £26.95, seniors off peak £24.20, peak £28.60."

Facilities and Amenities

Pros:

• "Beautiful building, the inside is clean and well maintained."
• "The gallery also hosts a book shop and a café."
• "The Saatchi Gallery is a must-visit for any art lover visiting London. The gallery is also very well-maintained and the staff are friendly and knowledgeable."

Cons:

• "A bit crowded to be honest & very warm inside. I'm surprised they don't have air conditioning - especially for a summer exhibition."
• "The gallery was quite dirty however, masks and leaflets and other rubbish were scattered about."
• "Another negative thing was that it was quite overcrowded and in some room there wasn't any air conditioning on. Resulting in rooms filled with people and no air flowing."
• "Not only the place is not air conditioned, but there isn't any room where you can breathe."