Halfords Autocentre Bishops Stortford Reviews Summary

Customer Service Experience

Pros:

• "George was professional, friendly and polite throughout."
• "Superb customer service and approach to the respective service."
• "The manager and staff gave exceptional service fitting us in earlier than expected."
• "The team were very friendly and helpful they also went the extra mile."
• "Very happy with my service and mot no aggravation, great friendly honest service."
• "Incredibly friendly staff, always happy to help and solve the problem as quickly as possible."
• "George absolutely made sure my car was done and dusted in good time."
• "Very professional service. When they realised they could fix the problem without much work, they reduced the cost significantly."

Cons:

• "George seemed judgmental and asked why I wanted it."
• "Be very careful using this branch or halfords. Car MOT'd which failed on parking break efficiency."
• "Booked my tyres to be done the night before via online. Took in my vehicle to be met by some abrupt /rude member of staff."
• "Front desk manager had aggressive manner and when I asked him why he was being so he just said trust me you would know if I was aggressive."
• "Terrible service. Rude to customers."
• "George at the front desk was rude and unprofessional when he laughed at me for not being able to service my own car."
• "Absolute joke, paid for dpf filter online to be cleaned £90 ish when I arrived I got told this does not work and I need to pay £300 for a proper clean."
• "Booked an Mot for 0830 arrived at 0835 to be told they couldn't do it because I was late!"

MOT and Service Issues

Pros:

• "Had an issue accessing my headlight, called up and a young man said he'd try help me. 5 minutes later, I've got a new bulb in."
• "Got a mot booked for a Saturday at last minute, then I popped back in to book my retest and they managed to get me in within half hour all done really friendly."
• "I had a puncture in my tyre and popped to my local Halfords to get it fixed. George managed to fit me in the same day."
• "Took my car in for an MOT which I booked online. The staff were friendly and efficient."
• "Excellent service, would not go anywhere else for service and mot. Honest evaluations and reasonable costs, not inflated prices."
• "Just got my Honda back from having a service and mot and once again the team were brilliant advised on some of the things that need to be done in the future but no pressure."
• "Slick and efficient booking system, plus professional and friendly welcome in the reception."
• "Great service from the team at Halfords Autocentre Bishops Stortford. Felt a rumble under the car and due to tow our caravan."

Cons:

• "George instructed me to get it fixed and return within 10 working days for a free retest. However, when I contacted the service department later, George rudely answered the phone."
• "Car MOT'd which failed on parking break efficiency. Retested sameday elsewhere and passed. I'm guessing they need MOT'S to fail to be converted into work for them."
• "The Halfords workshop carried out an MOT test on our family car. They failed the car after choosing not to perform an exhaust emissions test, saying that the engine was knocking."
• "The MOT failed on failed battery, told from another mechanic it cannot fail for battery unless it's not fixed in or falling out."
• "Took my car here for it's MOT, and from the offset I knew it wasn't going to go well. An attempt at upselling happened within minutes of me entering."
• "Arriving at 1725, they said that they still hadn't finished on my car, which annoyed me as they had my car all that day."
• "Came here for an MoT. Booked in at 11 but dropped it off at 1030. The test was finally completed at 1330!"
• "I booked the free battery and health check beginning of the week for Saturday appointment, and only on Saturday a few hours before the appointment time got a phone call that my appointment was cancelled!"