Address: 129-131 Oxford St, London, W1D 2HU, United Kingdom
Phone: +442074342079
Rating: 4.0
based on 145 reviews.
Customer Service
Pros:
"Great staff, and plenty of them on hand to help out."
"I bought a camera online and had a problem with it, went to Jessops in Oxford Street and the problem was solved quickly, the camera was replaced and I was very impressed with the customer service provided."
"Outstanding service at this store. The staff member took the time and interest to establish our needs and gave helpful expert advice."
"The staff are friendly & very helpful. I recently had to visit & was on crutches, they kindly offered me seating while they went about finding some information for me."
"MARK was very helpful, actually I went to this store to buy a camera for making videos for a business which is part of our marketing project, Mark helped me with getting the right information about right cameras which fits the purpose."
"As soon as I walked in the shop immediately I was asked if I needed any help."
"Got visa photos taken here and the customer service was really good and staff were helpful."
Cons:
"Jessops also has ignored my emails and really it's a joke."
"Unhelpful, lazy with bad attitude."
"Service in this store is unbelievable. The staff are so unhelpful and very patronising."
"Staff downstairs are totally the opposite. They are very unprofessional, rude and unhelpful (especially the very tall English guy with short hair)."
"Terrible customer service! Stay well away! Even the team leader (dean I think his name was) has no interest and in actual fact was quite rude!"
"Staff tried to be helpful but were useless when I asked about the products as they couldn't answer even the simplest questions."
"Surly, unhelpful staff member. I had to suggest what she could help me with!"
Product Knowledge & Expertise
Pros:
"Yannis showed me some of his own photography of the Orion Spur, our own home within the Milky Way."
"Yannis and Andrea were so passionate and knowledgable."
"It has been a really pleasant experience to visit this shop especially thanks to Bruno... A sales associate from Nikon which had enormous knowledge, humanity and passion."
"Super helpful and knowledgeable young lady at the bottom floor who helped us with our film purchase and provided good tips on using a 35mm SLR."
Cons:
"the member of their team seems to have no idea about the cameras..when i made my questions he was googling for answers."
"Most of ppl works there have no knowledge about photography they r just commercials wanting u to buy with a shut mouth (don't ask anything or we gonna be rude and unhelpful)."
"Uninformed. They gave me the wrong information and said with confidence that you don't need a transmitter to set off an off-camera flash."
"Staff seemed to know nothing about the products they are selling (or just didn’t care)."
"Some of the sellers have no clue about basic technical terms."
Product Range & Stock
Pros:
"They have a good selection of mid-range aluminium & carbon fibre options, and I was happy to choose one of these."
"The shop looks amazing and offers a great selection of photographic products including photo prints and gifts."
"As well as the usual Canon and Nikon fare they also have a full range of Sony and Fuji mirrorless."
"Good selection of Fuji Instax Cameras and accessories."
"Excellent collection of cameras, lens and accessories."
Cons:
"Since I last visited, Jessops have moved a few doors to a much smaller shop with less selection on display."
"They have a small stock of Pentax including a few used lenses."
"Very small proportion of the items listed on their website in stock."
"They didn't have the lenses in stock!! This is despite it showing as being in stock on their website."
Pricing & Value
Pros:
"Prices are similar as everywhere for development and digital scan in high resolution I've paid 12 pounds."
"They develop, print and sell film at half the price of Snappy Snaps, AND they can do it in 1 hour rather than 3."
"Exciting offers you can save a huge amount of money if you buy from the shop."
Cons:
"With any high street retailer, it's quite pricey but if you're clumsy or need lots of support post-purchase, head straight over here."
"The prices are unrealistic too, a Nikon I have in mind costs 1350€ on the Internet, 1500+£ at Jessops."
"Very high prices comparing to market."
"Pricing despite 'deals' is not brilliant."
Online & In-Store Experience
Pros:
"Jessops has great ideas transforming its business and its offering a great range of services."
"It's a good store for browsing around in."
"Large central London camera store with lots of staff to assist but will also let you browse happily."
Cons:
"This is not the best shopping experience I have had compared to other shop they have e.g Norfolk."
"Always loved Jessops but lately you can’t contact them no telephone number to discuss any issues I personally find that a little annoying when you are spending large amounts of money and get no information on where your delivery is or when it will be."
"i visited the store a while back & it was the most unwelcoming shop i’ve ever visited."
"Small shop, fairly cluttered."
"Odd layout- they have transitioned from being one of the top technical camera shops into more of a print shop."
Repairs & Returns
Pros:
"Needed to get the sensor checked out on my DSL after dots started appearing on my photos. A two day sensor clean was the solution and actually it was ready to collect the next day."
"They did refund me immediately."
"Just had a problem solved successfully over the phone regarding a Sony Cyber shot camera by a splendid fellow by the name of Coslee."
Cons:
"Absolutely horrible repair experience. Horribly misled about repair timelines, 5 weeks after that receive a repair estimate and agree to work in writing."
"I've had a lens in for repair for 2 and a half months now with yet another estimate for an additional week which will no doubt also be broken."
"The product had a sticker slightly peeling therefore the company would only refund 70% of the purchase price."
"Extremely disappointed with Jessops repair and customer service from this store."