Jaffna House Restaurant Reviews Summary

Food Quality

Pros:

• "The curries are absolutely delicious! Best ones that I have eaten for a while."
• "Both the mutton curry and aubergine curry were rich and aromatic, with just the right balance of spices."
• "Really tasty food, and probably some of the most authentic Lankan food in the area."
• "Food was really good and much less greasy than in most places in Tooting which was a great surprise!"
• "Every single dish had the perfect combination of spices and flavours."
• "The food was so delicious that it brought back fond memories from home (Sri Lanka)."
• "The food is full of mouth-watering flavours, and is extremely authentic Sri Lankan cooking!"

Cons:

• "The chilli paneer was a load of onions with odd pieces of tiny paneer you had to root for."
• "Everything arrived not hot, the dishes were on the verge of becoming cold."
• "The chicken masala and paneer was simply disgusting."
• "Quantity was generous but somehow we got raw smell in all his fish items."
• "The mutton kothu was as bad as the biriyani."
• "The special biriyani was only rice mixed with gravy and the essence wasn’t good."
• "Chicken kothu looked good visually but was surprisingly bland."

Service

Pros:

• "They helped us as we were with a wheel chair user and they ...were really supportive giving us an appropriate table."
• "Service is not quick but that is part of Jaffna's charm... sit back and relax."
• "Spice was moderate and kind staff who accommodate what you request."
• "Staffs are super friendly “TAMIL” and manager “GAJAN“ were the best staffs ever seen."
• "The service was very welcoming and friendly as well."
• "Staff was nice and attentive."
• "The young lady taking my order was so nice, with such a welcoming smile."

Cons:

• "We had great expectations for this restaurant after reading good reviews but it was a very average meal."
• "I was asked to move but I explained my situation and said when it gets busy I’ll move. I waited for 45mins and was told they’re not serving me because I sat in a table for 4!"
• "We tried to ask about the various items on the menu, but they weren't that helpful."
• "Customer service isn’t great. I think they lack the required amount of staff to match the demand."
• "Had to actually change my review after I experienced the rudeness of the staff on one occasion."
• "Service can be slow and abrupt."
• "Staff are extremely rude, unwilling to reimburse you when the food is a watery and tasteless consistency!!!"

Value

Pros:

• "You can have a good tasty meal for £15."
• "Also very friendly environment and in last it is the most cheap place to have true, genuine curry taste."
• "The food can’t get better and the prices are fair for the portion size."
• "Three portions were more than filling, at very reasonable prices."
• "Authentic food at bargain prices."
• "A good variety of tasty treats at very reasonable prices."
• "Very good food, very fairly priced."

Cons:

• "Not recommend."
• "They have increased their prices."
• "Prices have gone up post refurbishment."
• "Since the renovations, prices have literally doubled and portions are half what they used to be."
• "The curries... are not as cheap as the menu would first make it look like since the curry portions are so small that you need at least two or three of them to have a satisfying meal."
• "Food lacks the authentic Sri Lankan taste and flavour to match the price."
• "I expected much better food at this price."

Ambiance

Pros:

• "First time I have visited since the refurb, which came as a delightful surprise. Really lovely decor featuring cultural icons."
• "The place has more of a cafe feel than a restaurant and is fully licensed for alcohol consumption."
• "Absolutely loved this little find in London! Amazing vegetarian Thali and good sized portions."
• "Authentic Sri Lankan food in a cosy, adorable setting."
• "Nice cosy genuine Sri Lankan food on Tooting high street. The interiors are basic but nice and bright."
• "The decor was beautiful and simple."
• "It looks like your grandmother's living room but believe me, that's a positive thing."

Cons:

• "It used to be a great place to eat."
• "Decor is something they can work on."
• "What a shame we used to love this place and visited often for a quick lunch or a family dinner. Since the refurbishment I’m afraid it is not so good."
• "The interiors are basic."
• "Not high end. Probably not even that clean."
• "Chicken Pakora starters were burnt and served in a tiny basket."
• "Service is still as slow as ever despite an empty place."