The Lord Northbrook, Lee Reviews Summary

Staff Service

Pros:

• "An extra, super special mention to Georgina, just Wow!! You have a heart of gold, patience of a Saint and the skills fit for the Queen."
• "Friendly staff and tasty mains."
• "Excellent service from their caring and friendly staff."
• "Katie & Briony very helpul, friendly and a joy to deal with."
• "The stand out bonus was being served by Georgina who was the most lovely smiley and happy lady who was a credit to the pub."
• "A kind bar man offered me a drink on the house and asked if I was ok."
• "Lovely atmosphere and friendly service."

Cons:

• "The staff were really unhelpful insisting there were no unreserved tables and wouldn’t be all day."
• "The service was so incredibly slow. OMG. Loads of waiting staff but had to keep going to the bar to make requests."
• "Had my birthday meal here recently. There were 10 of us and it seems that the pub weren't quite used to dealing with a large group. The service was very slow and not brilliant."
• "Looks like they were short staffed."
• "Very poor service this evening, ended up ordering on my phone as couldn’t get any staff to come to table."
• "Well i guess Samir the manager has outdone himself. I got barred because his employee Claire has no interpersonal skills."
• "The service was so incredibly slow. OMG. Loads of waiting staff but had to keep going to the bar to make requests."

Food Quality

Pros:

• "Lovely looking pub. Had a roast in the garden. Dinner was nice. Full of flavours."
• "The food is excellent. Today I had sea bream and polenta, and the boyf had ham hock, then fish and chips."
• "Food is fresh, all see food is fresh therefore you cannot beat this pub in miles."
• "FOOD EXCELLENT."
• "The food was hot and very tasty."
• "Just had the best roast dinner for ages."
• "The food is excellent and reasonably priced, especially the one-off menus they put on for special occasions."

Cons:

• "Food was warm at best."
• "Unfortunately had a pretty poor food experience. Fish and chips were terrible, batter was under cooked, mushy peas were gritty, chips tasted like frozen chips."
• "But seriously, should we all be checking the work of your professional catering team to ensure that they know how to serve hot food."
• "But that was the WORST FOOD I ever had. I ordered a dry-aged sirloin, and it smells terrible and is too chewy like gum."
• "The lamb was overcooked, the roast potatoes soggy as a damp sponge and the Yorkshire pudding would make a Yorkshireman weep."
• "Fish and chips - batter crisp outside, soggy inside -an unpleasant experience."
• "Vegetarian option (mushroom bourginon) was awful, thin, watery sauce, rubbery tasteless mushrooms."

Atmosphere & Location

Pros:

• "One of the best pubs in this area of SE London."
• "Spacious pub with great beer garden."
• "My favourite pub, everything a pub should be. Excellent food, great service and the decor is lovely."
• "Absolutely love this pub / restaurant! Great quality food."
• "Nice local pub with a very beautiful and nice back garden."
• "It's too classy to be a pub. And too chill to be a restaurant. It's the best of both, very family friendly."
• "Fantastic pub."