The Bay Horse Reviews Summary

Service

Pros:

• "The service was excellent as always."
• "The staff where absolutely wonderful - nothing was too much trouble."
• "The service is fast."
• "Staff were so attentive was never with out a drink."
• "The staff are always very welcoming and attentive and service quick."
• "Wonderful service from Arieta and Derek as always."
• "The service was great. Very attentive and drinks and food came quickly."

Cons:

• "Service was slow for drinks."
• "The service although at first was very negative this improved with a different waitress."
• "Service can be very slow."
• "Service was initially excellent but as time passed this diminished."
• "Service was predictably slow with good reason (number of customers and statutory Covid precautions)."
• "It's take at least 20 minutes for anyone to come to our table to ask about drinks."
• "Waited 5mins + to be seated."

Food Quality

Pros:

• "Food was wonderful."
• "Food tasted lovely, service a delight and left feeling very valued."
• "The food was really good... service was really fast...."
• "Brilliant Sunday roast. The 28 day beef is meltingly tender."
• "The food was superb excellent quality we had steak I would highly recommend this place."
• "Food was excellent!"
• "The food was delicious, I had the belly pork and my husband had the rib eye steak."

Cons:

• "Food was bland and mediocre and decor was tatty."
• "The food was OK, chicken snitchell over cooked and a little burnt, the chips were frozen."
• "Food was shocking, no lobster in prawn and lobster cocktail, very small portion."
• "The sausages you serve for the kids meal looks worse than prison food."
• "The chicken was hard and dried up. My fork couldn't stick in it."
• "The sauce in the pie didn't taste of much."
• "The food quality is very poor especially when you consider the prices, everything we have ordered was tasteless."

Ambience and Decor

Pros:

• "We sat outside which is clean, well presented and looks neat and not tired and worn like some places."
• "The exterior of the pub is inviting and has plenty of parking."
• "Great location - the canal views out of the back restaurant windows were entertaining."
• "The atmosphere and decor are very homeley and clean."
• "Lovely looking pub and good warm and cosy feel inside."
• "The place is at the side of the canal, there is a lovely outside eating area where you can watch the boats sail up and down the canal."
• "Lovely pub, lots of nooks & crannies for big or little groups to sit in & lots of treats for dogs too."

Cons:

• "Restaurant was empty but decided to put is by the front door so we were so cold."
• "Dirty run down pub in desperate need of a refurb."
• "Outside there were multiple planters with dead plants in them."
• "the decor is very tired and shabby, needs a lot of repairs and toilets are pretty grim."
• "The place is run down. Mucky seats with rips in them."
• "The ladies were closed & we had to use the disabled toilet, it was dirty, not maintained and to be honest was no where near as nice as the whole pub itself."
• "Place clean and tidy but a bit dull needed decorating(maybe) over all not bad."

Accessibility

Pros:

• "Our 2 year old has a couple of serious allergies. The staff were very attentive and fully up to speed with the allergy list."
• "Access to the bar is good if you have a wheelchair but let them know if you need a level area table."
• "Worked around our disabled party member and were brilliant with mt daughter wanting several starters instead of a main."
• "There were accessible, spacious toilets that although slightly dated in technology worked for their job."
• "The staff were very welcoming and more than happy the move a few tables for us to get."
• "Free parking on site too and child/family. They had high chairs available for use."
• "Both absolutely delicious."