The Wharf Reviews Summary

Location and Ambiance

Pros:

• "Lovely pub, in the middle of an industrial area but you wouldn't think it when your sitting in the garden with pub grub and drinks over looking a lake."
• "The seating area view outside is simply just beautiful."
• "Lovely pub situated on the water."
• "This place is stunning, the decor and location is fantastic with plenty of parking and ample indoor and outdoor seating."
• "Cracking place for a beer and a bite overlooking a nice lake."
• "Nice friendly atmosphere, lovely surroundings, a bit on the pricey side but overall probably worth paying that little extra for the ambiance of the place."
• "Beautiful sunny day, lovely big garden with lots of tables and chairs."

Cons:

• "Weirdly located inside a business park behind barriers."
• "No Sunday roast."
• "The place itself is a little worn and could do with a refit."
• "Poo on the floor is probably treated more respectfully than I was."
• "As non-smokers, it was good to see that they had an area set aside...however, this area was at the back of the beer garden from where the lake was obscured by the smoking area."
• "I had a great time taking photographs around the lake, unfortunately the gravel made it difficult for me to maneuver in my wheelchair."
• "The loud drum and bass played through tinny speakers did not add to the atmosphere!"

Service

Pros:

• "Jordan and Ellie the waiting staff were brilliant for every need and general customer service."
• "Excellent food from the Starter to the Dessert, a very good choice of beers from Sheperd Neame Brewery, full flavoured coffee, and above all great staff that give excellent service from the moment you walk in the door."
• "Service was good and the staff were charming."
• "The staff are extremely friendly and the service is amazing."
• "The staff are fantastic and really friendly, there's a decent selection of wine including a good English wine."
• "Waiting staff were friendly and helpful and service was timely."
• "Staff very friendly and service was good."

Cons:

• "The views are amazing the service not so much with a young team."
• "Lots of free tables, but they were all covered in empty glasses, dirty dishes piled up, a total mess!"
• "Turned up to the Wharf to be greeted with a vile welcoming from a member of staff."
• "We spent almost 2 hours waiting for our food and we had no updates."
• "Manger on duty rude and simply useless when questioned about waiting time."
• "The female manager was very pushy and intimidating for when the kitchen closed and generally made us feel uncomfortable with the way she spoke to us and our guests who joined."
• "Preceded to call back to make a booking to be spoken down too, wasn't helpful at all."

Food Quality

Pros:

• "Compliments to the Chef. Well done the Warf."
• "Good drink and food options, including a decent vegan burger."
• "The food has always been really nice."
• "The meal was excellent, the squid was awesome,, the Rump steak was excellent."
• "The vegan burger was amazing."
• "The food was delicious. I had the lime and sweet chilli prawns and some loaded chips."
• "Food was delicious and the portions were huge for a really good price!"

Cons:

• "When the food finally turned up the burgers were cremated and the roast dinners... was served with dry Yorkshire puddings, over cooked veg, chewy beef and gravy so salty it ruined the meal."
• "Very expensive and food is not great. It is not Gastro quality."
• "The food was extremely poor...the most awful burger I've had in a long time."
• "The venue is amazing, staff lovely, food was extremely below average especially for the price."
• "Really enjoyed my visits to this pub but food isn't great."
• "The rest of the food was also cold as if it had been sitting for ages and was also very tasteless."
• "The duck dish was tossed yesterday’s shredded duck in hoisin sauce with plain microwaved rice and seaweed from a packet salad."

Value for Money

Pros:

• "It's a cosy place with reasonable respectable prices."
• "Food is nice and not too expensive."
• "Prices for mains are around the £10 to £14 mark which is very reasonable for the quality and portion size."
• "Prices are reasonable and the food was excellent quality so in retrospect the price for what you get is a great deal."
• "All the meals we had were lovely and reasonably priced."
• "Staff lovely and helpful and prices compare favourably to anywhere similar."
• "Become my go-to place to eat when I’m in the area. Great location and a good selection of well priced quality food."

Cons:

• "It was a bit pricey too for what we received."
• "Not cheap and no value for money."
• "VERY overpriced!!"
• "£14.50 for a PRE MADE, INEDIBLE DISH!!"
• "Food was great and Meg provided great service but was not impressed by the greeting, over booked tables."
• "Food is nice (although where have the loaded chips gone?!) and the setting is lovely, but good lord this has to be the most expensive pub in Kent!"
• "Food was fine (limited menu we thought) but rather damn expensive at £14.00 for burger and chips!!"