Kayal Reviews Summary

Food Quality

Pros:

• "Delicious food, especially the Kozhi Kurumulagu chicken."
• "The food was excellent as well as the service."
• "The Tilapia fish curry was perfect. Probably the best fish curry I have had."
• "Excellent food (the levels of spice and taste were so wonderfully balanced)."
• "The food here is absolutely amazing and so delicious."
• "The food was awesome and came in good portion."
• "The Chicken Biryani was a testament to the culinary expertise of the chefs at Kayal."

Cons:

• "The place felt awkward."
• "Not good place for eating nice food."
• "The food was not upto the mark in the non veg area and its pricey."
• "The coconut rice dish was a little bit of a letdown for me."
• "The Dosa was dry and meat was stringy."
• "Food taste bland."
• "The fish used in the fish gravy was not fresh."

Service

Pros:

• "Patric was attentive and friendly, making us feel welcome and comfortable."
• "The staff provided first-class service, ensuring a memorable dining experience."
• "Service was great."
• "The staff are amazingly attentive and totally understand their roles."
• "Service was prompt."
• "Incredibly attentive service - couldn't fault it."
• "The staff were incredibly friendly and attentive."

Cons:

• "Customer service is more important than the food side. Get a grip on it please."
• "The staff made it seem like they were doing you a favour every time you asked for something."
• "The manager Amit was rude to us and also to the staff."
• "Service was slow as snail."
• "Terrible service and passive aggressive staff."
• "Service was really slow had to call staff to take our orders."
• "We had to ask 5 times to various different waiters just to get some tap water."

Atmosphere

Pros:

• "It is beautiful inside."
• "The restaurant's atmosphere was welcoming and comfortable."
• "Atmosphere transports you to the coast, with giant pictures in the walls, relaxing music and opulent decoration."
• "It was a lovely quaint place with a beautiful atmosphere."
• "The restaurant's ambiance was also delightful, with a charming outdoor garden setting that added to the overall romantic atmosphere."
• "The ambience is inviting and sets the perfect backdrop for a memorable dining experience."
• "The ambiance is lovely. It is never too crowded and all the staff are attentive. Definitely a hidden gem."

Cons:

• "Wouldn’t return as plenty of other alternatives close by."
• "The place is not so big and we had a noisy group sat next to us."
• "It was a little dark inside and the toilets are very small."
• "And try not to sit too near the front, on a cold day the wind blows as customer busily flow and in out of this fine establishment."
• "Bathroom facilities had about 8 toilet rolls, looked very messy and crammed."
• "Also thought it was rude to be told we couldn't wait and have a drink whilst waiting for a table 'go away and come back later'"
• "Decor is trying too hard."

Value

Pros:

• "South Indian food at its best. Absolutely amazing food and great service, all within what I believe to be great value for money."
• "If you want fresh, cheap and heavy on the spices Indian food, like it should be, I would go to Mithass."
• "Not cheap but on the other hand definitely not over expense."
• "They certainly give you plenty of food at a reasonable price."
• "The prices were also very reasonable for the quality of food."
• "The food is excellent with a fair price."
• "Great value for money."

Cons:

• "Very pricey for quality they offer."
• "Not much affordable a little bit high price compare other kerala restaurant in Leicester."
• "Expensive restaurant but worth the money spent for the experience."
• "£17 for a tiny little piece of beef mixed with mushrooms!"
• "Compare with the food price, the food quality and quantity not good,,, they take 5star price value for the food but doesn't have 2 star quality."
• "Seafood Fish biriyani cost £19 but it doesn't have enough fishes or any seafood ingredients."
• "Ice-cream - 2 small scoops of icecream in a very small bowl,, charge £4.85....not even looks good."