Chasewater Railway - (Brownhills West, Station) Reviews Summary

Customer Service

Pros:

• "All of the staff we encountered especially the lady selling tickets and the train staff were excellent and friendly."
• "Santa without a shadow of a doubt was the star of the show with his friendly attitude towards not only the children but the adults accompanying them."
• "Every time we visit, the staff are always welcoming and friendly."
• "Staff and volunteers are friendly and helpful."
• "Good choice of food in the cafe. Everything freshly cooked. Lovely hot drinks. Staff friendly."
• "Amazing morning on the Santa Express! Staff were so friendly and everything was really we’ll organised."
• "Friendly staff."

Cons:

• "Became quite obvious that staff were very poorly trained as watched a few chatting instead of cleaning tables and stocking fridges."
• "Food not very good in the café and staff not very friendly."
• "Lovely place and my nephew was in my element, however, staff are incredibly rude in the Cafe very abrupt, spiteful etc put a damper on the whole afternoon."
• "Warm pop large fridge not even stocked, 4 tables dirty and were that way for a while despite a waitress placing new menus on them, had to actually clean our own table."
• "Calling the local landline is useless, no one ever answers."
• "I tried Facebook where Becky the manager gave me one response and that's it."
• "Visited today and after leaving several voicemails over last 3 days couldn't actually find out if railway was open or not."

Facilities

Pros:

• "There are even 5 tables in the cafe that allow dogs in and a large bowl of water outside for them."
• "FREE onsite Car Parking."
• "We love it here. Free parking, enjoyable train ride to station on the otherside of the lake and back."
• "Nice little station with cafe, toilets, shop and parking."
• "The Sidings Tea Room is accessible, but due to the high counter, staff will need to serve you at your table."
• "Lovely cafe, doing just what it's meant too."
• "Nice cafe at both stations with a good range of food and cakes!"

Cons:

• "At Brownhills West Station wheelchair access is a problem."
• "A bit run down, the train wasn't running on the day we visited and I couldn't find ant timetables."
• "Bit of a let down looks great place but on day of visit no public trains, not able to look around sheds or other trains."
• "It's not very well signposted."
• "Station was infested with mosquitos when we visited too, literally couldn't breathe which spoilt it quite a lot."
• "Cafe is over priced."
• "Possibly need more staff on a sunny day - the wait for a couple of coffees was > 15 minutes."

Events and Attractions

Pros:

• "Smashing day at Chasewater heritage railway on their 1940s weekend."
• "The Halloween train was fantastic! Fab decorations everywhere with great attention to detail and the spooky shed was just amazing!"
• "Great little gem. Wonderful for kids at Christmas, santa on train journey with you."
• "Took my young children to see Santa on the train they loved it."
• "We then went in the model train exhibition which was amazing."
• "Went along to the Halloween train ride. Absolutely brilliant."
• "Great day out for our son who is interested in trains, had a ride on the steam train which was very good and felt like we had stepped back into the early years."