Severn Valley Railway Reviews Summary

Heritage Train Experience

Pros:

• "I love the beautifully decorated old buildings and the steam train ride that goes by the safari park."
• "The steam train was from 1930 great experience."
• "Absolutely brilliant day out for steam train fanatics and people who know a steam train fanatic!"
• "The Engine house is a great stop off and we wished we had more time there."
• "A fantastic day out on this railway, buy the all day rover ticket (excellent value)."
• "Adore this place, trip out on the train, have a look round the museum and get some souvenirs from the shop."
• "The stations offer a look at times gone by. The railway is kept alive by hard work & offers stunning scenery."
• "Great steam train ride. Loved the scenery. At every station, there were lots of Halloween themed exhibits."

Cons:

• "My only priece of advice would be to make it more obvious that you need to change your digital ticket for a physical one."
• "Only complaint - when I've paid £70 for the tickets an additional £4 for car parking seems a little unfair."
• "Long walk from car park not mentioned. No turkey & stuffing baps as advertised. No pasties left!!"
• "The only reason not to give five stars was the timetable for Bridgnorth, which meant you could only have one round trip."
• "Buying a car park ticket a very difficult experience - long queues."
• "The only reason not to give five stars was the timetable for Bridgnorth, which meant you could only have one round trip."
• "Called Friday 28 November. Paid £4 for car park. Museum closed, nothing else open to see. Cafe closed."
• "The post-covid set up feels very safe and allows for a full day out travelling along the whole length of the line."

Staff and Volunteer Engagement

Pros:

• "The service from all the staff were fantastic and its worth having a day out on this nostalgia train line."
• "Staff were amazing, all well dressed and looked like they genuinely loved their jobs."
• "Every member of staff I interacted with were really polite, cheerful and knowledgeable."
• "The staff are always happy to answer any queries, as most of them are actually volunteers."
• "A lovely Christmas dining evening which was organised exceptionally well from start to finish."
• "A great steam railway very well operated. Friendly staff and very helpful."
• "Very good still following government guidelines re COVID most passengers were not wearing mask although were following one way round signs."
• "We have just taken part in the Santa Express today. The whole experience was organised so well. It was all covid safe."

Cons:

• "Also no face coverings worn by staff and no hand sanitiser which is the norm in other cafes we've been in."
• "Tried to have snack in refreshment cafe. We were completely ignored by waiter, who seemed more content to fill up dog water bowls."
• "Service in the museum cafe was 100 times better when we used it."
• "Shame that the SVR seems to be penalising their shareholders, with the outrageous changes to their shareholder benefits."
• "Cold day, Steam train was super and train carriages were super warm. Would have liked to have gone to Bridgnorth but track was being worked on."
• "Went on the Santa Train today with our Grandson, daughter and mother. What a great experience, the stations where all decorated beautifully."
• "The only niggle was lack of drinks, as you're on the train 20 minutes before you set off no drinks were offered."
• "Great for a day out and ride old locomotives well kept and cared for by all the staff and volunteers."