Thinktank Birmingham Science Museum Reviews Summary

Value for Money

Pros:

• "Really good value for money and well worth the visit."
• "Thinktank still accepts Tesco vouchers which was even better."
• "Great value for money."
• "Good amenities and food options, at a reasonable price too."
• "We bought a family ticket so excellent value for money!"
• "Got a 2-4-1 deal for traveling by rail which was brilliant."
• "Tesco clubcard vouchers accepted and it's only £90 for a family annual pass."

Cons:

• "This place is just for you to spend money, dreadful customer service, extra cost to visit the planetarium for a show that lasts 5 minutes only."
• "It was disappointing that A LOT of the displays interactive elements don't work."
• "Overall it wasn't worth £15 per adult."
• "The ticket prices to go in the museum were pretty expensive, quite unaffordable for a lot of families (£15.50 for an adult, £7.50 per child)."
• "For an entry fee of £15.50 per adult I'd recommend that you consider what matters to you before you visit."
• "I'm going to call the price of entry, for the four of us, 'expensive' and concessions could have been more generous."
• "Over priced for whats to offer."

Exhibits and Attractions

Pros:

• "Amazing museum to spend a day out with your kids. My kids loved the rockets show."
• "The mini Brum section for kids is genius."
• "All attractions had plenty to do and interact with."
• "Great place for science lovers as it explains the way a machine works be it automotive or human body in simple terms."
• "Fantastic value, spent 4 hours there with my 9 year old and didn't get round it all."
• "The outdoor science park was absolutely fantastic; almost everything had a scientific backing, there was loads to play with, the kids loved the water tables etc."
• "The museum offers a diverse range of displays and interactive games that had our children absolutely fascinated."

Cons:

• "Their were a few exhibits that were out of order which was a sham."
• "30% of all of the interactive displays have something not working / missing / plain broken."
• "So many of the exhibits don't work."
• "However, not every thing was fully operational or working which was a shame."
• "Sadly a lot of the interactive things are broken and have been for years now, so not going to be getting fixed anytime soon."
• "Many of the exhibitions are worn out or out of order."
• "The advertised dinosaurs were also underwhelming."

Facilities and Accessibility

Pros:

• "It's easy to walk to from the city centre."
• "The cafe is more than adequate with realistically priced meals and caters for food intolerance admirably."
• "The outside science garden is a wonderful play and exploration area for kids."
• "Plenty of seating throughout, toilets on every floor, lifts to all floors."
• "All pushchair friendly with lifts too...takes you directly to the door."
• "Very well organised venue. Close by parking."
• "Easily accessible by wheelchair - good toileting facilities which were very clean."

Cons:

• "The lack of baby changing facilities which seems to only be on the top most floors."
• "Also the cafe is tiny, us and many others struggled for somewhere to sit."
• "The Outdoor park is run down and needed maintenance."
• "Also, the toilets were very smelly (stale urine) and we arrived just after opening so had they been cleaned at all??"
• "The cafe doesn't cater for many allergies at all, their range for gluten free is awful, I'd definitely take your own lunch if you have dietary needs."
• "The play town was good but in places like the garage it had hardly any accessories to engage in role play."
• "No staff seemed to have any idea why they were evacuating the building and didn't have any idea how long the building would be closed for."

Staff and Customer Service

Pros:

• "Communication with staff was great, Barbara was able to answer all our questions."
• "The staff were nice and friendly."
• "The staff were very warm and helpful."
• "Everyone was kind and patient with us, always."
• "The staff were friendly enough at the location."
• "The staff was friendly and knowledgeable, making our visit even more enjoyable."
• "All of the staff were helpful and the free cloakroom saved us from carrying the coats around with us."

Cons:

• "The staff in the restaurant/cafe were the most morose set of people I've had the unfortune to come across, so unhappy looking."
• "MiniBrum in level 3 was fun but got into my OCD nerves for the its messy state... None of the staff interfered."
• "We went up to mini brum to find it completely trashed and no staff on hand to tidy up or stop parents and children from ruining the equipment."
• "No one showed interest that there might be a safety issue in MiniBrum play area."
• "The only negative was the behaviour of some of the badly behaved children not dealt with my awful parents."
• "Loads of staff everywhere! So well staffed."
• "Special mention Mr David the museum enabler made this experience that much more special."