Techniquest Reviews Summary

Staff and Service

Pros:

• "Also lovely helpful staff!"
• "The staff was super friendly."
• "Great staff who answer all your questions."
• "Staff were very welcoming and accommodating."
• "Very polite and friendly staff."
• "The staff were very helpful and knew about the exhibits."
• "Amazing staff members."

Cons:

• "Didn't see any staff on the show room floor so removed the screw out of reach of other children."
• "Staff weren't very engaging and had little to say when I mentioned broken exhibits."
• "Also a staff member made a rude comment at me for breast feeding my daughter, despite I was very discreet and well covered up."
• "The attitude of the person on the main desk was absolutely shocking."
• "I was expecting the staff to be so much more involved than they were."
• "They could also do with one or two more staff around to police things and help with certain exhibits."
• "I was a little put off by the immaturity of the cafe and shop staff and all the other staff looked totally uninterested in customers!"

Facilities and Exhibits

Pros:

• "All the facilities are lovely and clean."
• "Just a great fun place teaching about science without kids realising."
• "There's lots of exhibits, all of them hands on, fun and educational."
• "Techniquest is a science and discovery centre crammed full of exciting interactive exhibits."
• "One of the highlights of Techniquest Cardiff is the planetarium, which offers a stunning 360-degree view of the night sky."
• "The science theatre is a must, and really gets the children involved and is well thought out."
• "Super fun place packed with science experiments for all ages to try out and get involved with."

Cons:

• "The only disappointment there were a number of displays / experiments out of service and a number of them which were ‘broke’."
• "They are sell way to many tickets online, more then available spaces and then they came with the excuse with safety reason."
• "Half the exhibits did not work, the water based exhibits have been closed off."
• "Kids didn't care about staying cause the cool stuff wasn't working."
• "A lot of the exhibits were broken."
• "Too many of the exhibits didn't work and the water area was just completely closed off."
• "Several exhibits weren't working at all (pieces missing, software not loaded etc.), many were feeling worn out and had little description of the principles being demonstrated."

Value and Accessibility

Pros:

• "A little pricey perhaps if you were only going for a short stay but for me it was totally worth it."
• "At just £29 for a family of 5 Techniquest is fairly good value for a day out."
• "Very good value for money and enjoyable for young and old."
• "Entry cost is of good value."
• "A great day out with the kids and pretty good value given how much you could pay for a family day out."
• "Seems expensive at first when you buy tickets but when you get inside and see the range of things on offer it's great value."
• "The whole experience was excellent value for money."

Cons:

• "Not worth the full expense."
• "Didn't really enjoy it here not much to see or do cost a lot for a family of 5 and the children were bored in under 1 hour."
• "Only real downside is that the entrance fees are a little high for what’s there, and the cafe inside is small and you can’t take your drinks with you into the main areas."
• "Good fun but horrendously overpriced."
• "In summary this place is over price for what it is."
• "Very poor for a family visit. More a school trip experience for children."
• "They don't care about customers. They are just greedy and want money, money and nothing else."

Location and Environment

Pros:

• "Not far from the city centre and right next to the bay area."
• "Loads of parking near by in multistory car park and another car park round the corner."
• "Enough room to move around with a pushchair, however there is a pushchair park too."
• "Toileting facilities were accessible & clean on both floors."
• "All fully wheelchair and buggy accessible."
• "Easy to find and loads of parking, well worth my 5 star rating!"
• "The whole building is easily accessible and there are a wide range of activities to do."

Cons:

• "Over 2 floors, it's quite a tight space packed with activities, so moving around was a challenge."
• "The planetarium is not disabled or pushchair accessible."
• "Not great if you have mobility issues due to stairs, there may be a lift but we didn't find one."
• "The science museum was a bit over crowded so children were just not getting turns to do anything."
• "They have converted the disabled parking to staff parking by the look of it and moved the entrance to the furthest end of the building from the newest car park."
• "There is no actual car park there, but there is a pay and display across the road."
• "Many where not working and we found it very inaccessible with a short two year old."