The Alexandra Reviews Summary

Service

Pros:

• "Amazing service, great selection of food including vegetarian options."
• "Staff very good."
• "Always excellent staff."
• "The staff service was great both in person and via the app."
• "Her attentiveness to our needs, ensuring we all got what we ordered, the service & quality of the the drinks & food was 5 🌟."
• "The staff very welcoming and attentive - special mention for Kira, and her colleagues."
• "Wonderfully friendly staff that always have a smile on their face and are prompt with their service."

Cons:

• "Management needs re gigging. Or bar service re introduced."
• "Staff need some training in customer service."
• "Service is friendly but slow. Be ready to wait until you get your drinks."
• "Very unprofessional staff. And a complete mess."
• "Staff also have superiority complex and ignore you unless you’re a big spender."
• "Service sadly non existent - we asked at the bar if it was table service for food and they said it was however we ended up ordering every drink order and our food from the bar as no-one came to take our order."
• "The staff were mostly focusing on drinks order and ignored the food counter 90% of time."

Food

Pros:

• "The food here is really good and the portion sizes will leave you more than satisfied."
• "Recently ate in the Smart Alex and have to say the food was first class and reasonably priced for the area."
• "I had a delectable steak and ale pie here only yesterday, and let me tell you...brilliant."
• "The food was superb (something for everyone)."
• "Good spot for lunch or drinks after work. Food is pricey but good for pub grub."
• "Good roast chicken."
• "The food here is fantastic borderline sensational. Probably the best burger I've had in London."

Cons:

• "Sunday roasts are not what they used to be."
• "The vegetables are either over cooked or underdone."
• "The lamb had hints of garlic and rosemary but was a bit dry in places."
• "The 'Roast Potatoes' were not roasted at all, fork sliced through them like butter, a real shame."
• "Me and my friend had food poisoning after eating in this pub."
• "The food is not even decent anymore. Overpriced for bad quality."
• "The burger is inedible: full of cartilage pieces and definitely overdone. Very dry."

Atmosphere

Pros:

• "Best local community countryside feel pub in London."
• "It has a genuine feel-good vibe, like you know the place and people in it."
• "Great atmosphere for a relaxed catch-up and drink with friends."
• "Absolutely loved the loft for it's warm atmosphere and it's great alcoholic drinks selection."
• "The lively atmosphere is part of the charm."
• "Good atmosphere, pub packed inside and out on lovely Friday October evening."
• "The pub’s overall atmosphere and setting are worth a visit."

Cons:

• "The venue is wonderful BUT there were people smoking on all of the tables around us."
• "This unfortunately made us feel extremely unwelcome and heightened the nerves that we were all already feeling."
• "The table was small and draughty."
• "Cool vibey bar upstairs on the rooftop part and side room with fire place. Expensive drinks. Downstairs bar was stuffy and warm with a peculiar odur not many places for 10 friends to sit other wise ok."
• "The Loft allows smoking and, although it's technically outside, the outdoor is mainly covered so the smoke is EVERYWHERE."
• "Would not go there for food. Went Saturday night, the loft was very crowded and noisy, with people smoking."
• "The only downside: it's not the cheapest for what concerns the drinks...beer are on the 'expensive' side (but in line with the prices of the area)."

Price

Pros:

• "Great range of beer, good food and live music all at decent price in spacious friendly surroundings, with a loyalty program for regular customers."
• "Great local pub with a wide selection of tipple to chose from at pretty reasonable prices."
• "The prices were extremely reasonable and she was so accommodating to all my requests."
• "Great drinks selection and the food is yummy! I recommend their chips and aioli and their roasts are nice."
• "Sure it's not cheap, but it's worth every penny."
• "One of the best roasts in Wimbledon, and the atmosphere can’t be beat."
• "Nice seating outside down the side of the pub too."

Cons:

• "£150 for lunch and they can definitely do very much better."
• "The drinks were expensive."
• "If you want awful real ale sold at very expensive prices, then this is the place for you."
• "It's a bit pricey, so if you're looking for a heavy session it'll cost ya."
• "Only downside is the rather expensive drinks with a pint of draft cider now costing around £6.50."
• "Very expensive !! Pint of Peroni, bottle of cider and large house brandy and coke £21.90 !!!"
• "Wine is expensive though! Got 2 large glasses of Pinot for £20."

Staff

Pros:

• "Me and the mrs popped out for a quick dinner, we were headed to the place next door but saw the lovely Jordan on the door who gave us a smile and warm welcome and we knew were we were eating."
• "The staff were really friendly."
• "Staff are generally very cheerful and know what they are doing."
• "The staff are pleasant and friendly, it is a really nice and cosy place to eat and chat."
• "The staff couldn't have been more friendly and helpful, nothing was too much."
• "The staff are very friendly. Covid safe and secure."
• "Always find the bar staff to be friendly and efficient too."

Cons:

• "The hurried and flustered South African man proceeded to tell us to go and find a table and we would get a menu, then walked off!"
• "We have been to the Alexandra many times but never had such a bad experience."
• "The staff are not friendly anymore."
• "Staff always go above and beyond."
• "Staff also have superiority complex and ignore you unless you’re a big spender."
• "The staff were excellent, young lad behind the bar was very nice to our group."
• "The staff are always amazing and friendly and last time we were served by Sophie and she went out of her way to make sure we had a good experience."