Kiss Me Hardy Reviews Summary

Food Quality

Pros:

• "Had a meal here on 27.07.22 with friends, food was very delicious, staff friendly."
• "The food downstairs is pretty good for reasonable prices."
• "Everyone was full and happy."
• "The staff were polite and great, and the food was amazing."
• "Food was delicious and large portion."
• "The food was good, though the prices have definitely increased."
• "The food was delicious, we had the Tikka and the Crown of Burgers, & the service was fantastic."

Cons:

• "Food was terrible everything tasted the same, like the oil hadn't been changed."
• "Myself and my mother got food poisoning from here."
• "Ordered rump steak (medium rare) and sizzling mixed peppers: Steak was overcooked and sizzling pepper were more boiled and tasteless than sizzling."
• "When the fishfinger wraps came they were tasteless."
• "The food was NOT NICE.. And took soo long for the mess i had on the plate."
• "The food was probably the worst meal I’d ever had."
• "Food was awful cold and rubbery."

Staff and Service

Pros:

• "The staff were really friendly and polite."
• "Just wanted to leave this review about the excellent service we received today from a staff member called Shannon."
• "The host/Joanna is amazing, friendly and keep the eye for every detail."
• "All the staff are very friendly however one member of staff is outstanding as she has always been extremely helpful and kind, so thank you ever so much Yaiza."
• "Staff are friendly and welcoming and it's easy to relax as they are very accepting of children and their energetic ways!"
• "The staff are friendly and helpful."
• "Can’t fault this place, service was very friendly, polite & courteous."

Cons:

• "Probably the worst place i have ever been for customer service of which there was none."
• "The service wasn't great and neither was the food."
• "Really not happy with the (lack of) service."
• "The service was very slow today, we waited an hour for our meals!"
• "Staff are extremely rude and abusive, swearing, throwing insults and arguing with us."
• "The service tends to be very slow."
• "Service was poor, slow and they sent our food to another table."

Cleanliness and Maintenance

Pros:

• "Been open for over 15 years not had a refurb only new management in that time but Still a great simple play area for toddlers and juniors."
• "I am very impressed with the renovations."
• "The place is clean and tidy and the staff were polite and helpful."
• "It was large, clean, and quiet."
• "Awesome soft play for younger children in a well padded environment."
• "The restaurant has a relaxing atmosphere and a very positive vibe."
• "Very nice environment, safe and really enjoying place for kids."

Cons:

• "First the cutlery was dirty, the fork had rust in it."
• "The wacky warehouse is filthy with water leaking from the ceiling and the water is filthy and smelly."
• "Went I wacky Warehouse today and it was so packed and smelt like Diarrhoea definitely not a clean place."
• "The ceiling is also leaking and where the aircon system is, it looks like the ceiling is about to cave in."
• "The kids section upstairs has a leak on the ceiling that is dripping everywhere."
• "The whole place felt sticky and dirty."
• "OMG the filth is over the top. Probably never been cleaned since opened."

Atmosphere and Experience

Pros:

• "The atmosphere was so lovely! A nice place for a family day out."
• "Superb atmosphere and service!"
• "Good atmosphere! I love it!"
• "The pub is incredibly child friendly with a soft play area upstairs."
• "Atmosphere is great for families with young children."
• "Great Food, all the waiters and waitresses are amazing and was all very professional and helped me out with whatever I needed."
• "Very sweet and nice staff and delicious meal on higher street like a family room."

Cons:

• "Do not recommend the play area for children under 3."
• "The big kids area doesn't have that many stuff to do and kids could easily get bored."
• "The kids play area is a shambles and needs demolishing."
• "The play area for the babies is crowded and kids are always running around in there not being careful and quiet."
• "Do not go here for a quiet meal there were screaming kids in the restaurant everywhere running around."
• "It was crowded, loud, full of families with young children."
• "The place was packed with children, way way more children in the play area than is safe."