Eden Hyundai - Reading Reviews Summary

Customer Service

Pros:

• "Good Customer Service, especially Tierney she makes sure you're Happy & your needs are attended to as a customer."
• "Customer service was perfect, and it was a lovely experience. Adam was informative and able to put all my worries at ease during the test drive."
• "Very competent and friendly welcoming service desk. Looked after whilst waiting for service and MOT to be completed in comfortable surroundings."
• "Sometimes things don't go according to plan. But when that happens, you really want a team that is trying their utmost to get things sorted to your satisfaction."

Cons:

• "Booked car service a month ago. Upon arriving on the day of service, their system is not working."
• "I've called the store 3 times and left messages for Adam / anyone in the sales team to call me back. No one has called me back."
• "Service done on my car was not up to the mark. I specifically asked for the investigation on the car jerking issue while driving but service team said they not able to find."
• "Horrendous experience. 2 weeks ago, I tried to test drive an Ioniq 6. Was informed that they have one but not available at the moment."

Vehicle Purchase Experience

Pros:

• "Had a very pleasant experience at the Reading branch today to purchase a new car. Very easy to do business with."
• "Had a wonderful experience trading in my old car and upgrading for a new one. Managed to drive off with my new car in the space of a few days."
• "Excellent sales experience from start to finish. James was polite and welcoming and took the stress out of the whole experience."
• "We have just bought our car! Absolutely fantastic service from Callum Bridges. Honestly felt like a great experience from start to finish!"

Cons:

• "A series of failures start to finish, altogether a miserable experience ending in a dented and damaged car."
• "Terrible after sales service, lots of smiles and reassurance for nothing to happen, I had two issues with a vehicle I purchased well within the warranty."
• "I can't recommend this garage or Hyundai vehicles. Eden appear on the surface to be a professional outfit but really they're only geared up for servicing not repair."
• "Absolute mess. Long story but if you are thinking of getting a new car from them (Ioniq 5) for me. Probably worth a read."

Communication & Responsiveness

Pros:

• "Tierney from start to finish was extremely professional yet personable when ordering and receiving my motability car."
• "Very helpful, polite and courteous sales team. Gave a detailed overview of the car, answered any questions I had."
• "I had a very good experience with our car at Eden Hyundai Reading. Kevin Lookwood was very professional and supportive."
• "Fantastic service! Brian, the rep I dealt with, was very approachable and on-hand immediately to deal with a small tyre issue I had."

Cons:

• "I was told the £500 deposit I paid would be refunded in 3-5 days, which is annoying as the payment went out instantly. However, it's now been 23 days and I've not been refunded."
• "My car was serviced, MOT’d and wonderfully cleaned & valeted. I was soothed & pampered by the service receptionist who was wonderful. I couldn’t have asked for anything better."
• "Very poor communications and response time when dealing with a problem car. I bought a new car from this lot three years ago and it has been in three times for repair."
• "Booked a test drive appointment for Saturday. Went in the morning with family and was waiting for 15-20 mins only to find that they don't have the vehicle to test drive."