Sunny Bedrooms and Kitchens Ltd Reviews Summary

Customer Service

Pros:

• "The company’s communication is great."
• "Very professional approach and value for money. There was clear communication at every step."
• "I am extremely impressed with Sunny BK team and the excellent work they have done in our house."
• "The entire engagement with the team from the beginning was very professional."
• "The installers were professional and courteous. Kept everything clean during and after the fitting."
• "Very punctual and friendly."
• "The workers are punctual and have amazing communication skills."
• "They were adaptable to any little changes that were required."

Cons:

• "We’ve made contact with Sunny BK on numerous occasions to resolve the above issues, however, no fixes have been put in place."
• "Every time I have contacted them regarding my concerns they make excuses about everything and don't accept responsibility for THEIR MISTAKES!"
• "I did not have any documents to prove the warranty except a reference number."
• "The company handled all the services our thoughts and ideas and helped us throughout the process from picking designs to the actual work."
• "My experience with Sunny BK has not been good. After spending thousands of £s on wardrobes for 3 bedrooms I am not satisfied."
• "I didn't have a good experience with this company."
• "Appalling service! Worst I have ever had! Waited for weeks to have the wardrobes made only to have workers coming into my house ruining walls, carpets and installing awful quality furniture."
• "Well, you may have a good experience before you place an order with them. When it comes to after sales service or faults in their materials & workmanship, they don't respond at all no matter how many times you call or email."

Quality of Workmanship

Pros:

• "High quality work and finish."
• "The wardrobe quality is excellent."
• "Amazing service by BK Sunny Bedrooms & Kitchens and his team, really listened to what I wanted and gave me his professional advice which added the perfect touch."
• "They have the best fitting team around, amazing quality of products."
• "Highly professional in his work, he wants perfection. And all his team is professional and trustworthy."
• "The entire engagement with the team from the beginning was very professional."
• "Great choice of fitted cupboards/materials and excellent customer service."
• "Sunny bedrooms and kitchens Ltd. is highly professional in his work, he wants perfection."

Cons:

• "The guys who came over to complete the work decided to reposition the mains light in the room to accommodate the wardrobes (even though the designer had previously came over and mentioned nothing about this)."
• "In addition to this, the workmanship is pretty substandard as there are many gaps with the adhesive (see pics attached)."
• "Unfortunately really disappointed with the quality and the longevity of the bedroom furniture."
• "They wanted us to pay 1k after spending £15k however gave us the alternative to buy a £10k kitchen from them and they would do it for free."
• "The worker did return to our property on one occasion following “completion of the job”, and recognised there was a problem with the lighting, although he has failed to fix the issue."
• "We had a very bad experience with Sunny BK and won’t be using or recommending them to anyone."
• "Some of the boards are chipped and when I brought it to the fitters attention to change them, they turned them around so I couldn't see them though they told me they were changed."
• "They also marked my newly painted walls."