Lepsons Ltd Reviews Summary

Customer Service

Pros:

• "The customer service from Helen and Louise was great, always quick to answer my questions and they kept me informed every step of the way."
• "they gave me brilliant customer service from start to finish"
• "Communication has been beyond fantastic, huge thanks to Emma who has answered every email quickly with all questions dealt with."
• "All the way through the communication was faultless."
• "Really friendly team, upfront with their prices."
• "Colette was a great help right from the start of the process plus friendly and helpful delivery driver dropped off the wheels at the end."
• "Emma has kept in contact brilliantly and answered all my questions quickly and efficiently."

Cons:

• "I tried to complain by phone but no answer after 6 calls on 2 different days."
• "very poor communication and warranty well they try to get out of anything they can"
• "they threw me the keys on collection with no handover"
• "I awaited patiently for Lepsons to call me on Friday, no call."
• "I can’t stand the excuses and lack of empathy."
• "Appalling customer service by Lepsons and unfortunately it has made me loose confidence in them as have even recommended them to people."
• "Be careful check your wheels because they do make mistakes and won't help."

Quality of Work

Pros:

• "The work was done quickly and perfectly."
• "The lacquered finish is deep and blemish free and my car looks new again."
• "The quality of work on my 4 Mercedes AMG wheels was amazing, they are 15 years old and now look 15 minutes old."
• "The service I received throughout was faultless and the level of workmanship was perfect!!"
• "Clearly a top, professional service as my wheel had literal chunks missing out of it and when I got it back it might as well have been brand new."
• "Unlike most 'repairers' who can really only polish, Lepsons repaired my badly damaged wheel to a perfect standard."
• "The finished result of my wheels is way beyond my expectations."

Cons:

• "The wheels had not been straightened and generally looked like a very poor refurbishment on closer inspection."
• "The alloy has cracked again, absolutely terrible service they provide here."
• "All 4 wheels had scratches still visible around the edges, one still had a small dent in it."
• "there work is poor and to a low standard"
• "I noticed the two rear wheels finish was delaminating."
• "the Quality of work is poor had bits in the paint so wheel must not have been Prepped Properly"
• "Ruined my wheels"

Value for Money

Pros:

• "Usually you get the wheels back in excellent condition, which is the standard you expect anywhere to be honest and is definitely not anything special; but I use them out of pure convenience."
• "Charged a very reasonable price."
• "They even did less work than originally planned as it wasn't needed and therefore saved me money."
• "5 alloys restored for less than the cost of just one new one."
• "you do get what you paid for and that reflects in the final product"
• "Decent prices for quality results."
• "at a good price"

Cons:

• "Waste of money"
• "They refuse to help with unless I pay full price again."
• "Sent pictures and details of wheels to be refurbished by WhatsApp... was given new price almost £300 more."
• "They RIP you off quoted £180 for the parts and labour when a decent garage has quote us £85"
• "I wasn’t prepared to pay in excess of £430 for a job which was way below the usual ‘Lepsons’ standard."
• "They pulled the out of warranty card - this is wrong."
• "I was offered a 10% discount and a whole heap of excuses."

Recommendation

Pros:

• "I would totally recommend Lepson's to family and friends"
• "Great service all round from other members of the team too! Will be sure to recommend Lepsons to everyone in need!"
• "I highly recommend this company."
• "Would highly recommend"
• "I would recommend to everyone"
• "Would use again and would highly recommend."
• "I highly recommend Lepsons."

Cons:

• "never use again would not recommend to anyone"
• "Sorry, but I won’t be returning ever again."
• "1 star is too much. Avoid!!"
• "Poor service wouldn't recommend to anyone"
• "would not recommend to anybody"
• "Appalling customer service by Lepsons and unfortunately it has made me loose confidence in them as have even recommended them to people."
• "Very disappointing."