Alloy Fix Ltd Reviews Summary

Quality of Work

Pros:

• "Outstanding quality on all four wheels, and best of all of it was complete within a week."
• "They have done a fantastic job, they look like brand new ones."
• "The wheels came back looking brand new and the clientele service was impeccable."

Cons:

• "Rear wheel was repaired unprofessionally which cannot be balanced, the vehicle is shaking now."
• "Had my wheels refurbished and not long has passed and the lacquer is already starting to peel off already."
• "CRACK REPAIR DIDN'T LAST A DAY AND THEN THE 1 YEAR WARRANTY WENT OUT THE WINDOW AS THEY SAID THEY CAN'T FIX IT BUT STILL KEPT MY MONEY."

Customer Service

Pros:

• "Very friendly staff and they start off by telling you exactly what they are going to do with your wheels."
• "Faisal really takes care of you from start to end. Highly recommend alloy fix."
• "The guys at Alloy Fix are very friendly, professional and highly knowledgeable."

Cons:

• "Terrible company, and the owner's brother or something even worse. No customer service skills at all."
• "Done a buckle and leak fix and came 4 times still the same problem. Tried telling me it’s in a different place."
• "No one know the technical knowledge. Refuses to refund me."

Turnaround Time

Pros:

• "Only took a couple of days. I can without any doubt highly recommend Alloy Fix."
• "Turnaround was about 48 hours and the price was competitive."
• "Got all 4 wheels refurbished with Faizal and his team. Great customer service from initial query through to pick up day."

Cons:

• "Hi. I put only 3 stars because I had an appointment on Saturday at 8-8.30 am, I arrived at 8.00 but your workers came only at 9.00 I had to wait 1 hour."
• "They had the car for almost 4 days but was certainly worth the wait as the finish is superb."
• "VERY BAD SERVICE FROM THESE GUYS. DON'T KNOW HOW TO TREAT PEOPLE. SWORE AT ME FOR NO REASON."

Value for Money

Pros:

• "Plus the best thing is that the prices are affordable for a very professional finish."
• "The whole job was fantastic value for money, just £480 for 4 refurbished wheels and 4 rim protectors!"
• "They took time to discuss and advise what finish to give the wheels and I'm 100% happy with the decision reached between us."

Cons:

• "I did find slightly cheaper quotes elsewhere, but the reviews of alloy fix seemed to be much better and I was after quality service."
• "I gave them 4 wheels which i wanted refurbed in a diamond cut finish, got quoted £300 once i get there they “checked” my wheels and say all 4 are buckled."
• "Had all 4 wheels on my Bentley fully refurbished (buckles, curbing and diamond cut) back to their original shiny look. I also went for the loan wheel option so i could still have use of my car whilst they sorted my wheels."

Range of Services

Pros:

• "Not only is the work they did exceptional, the service was amazing! Soo friendly and gave me advice/recommendations without being pushy."
• "Had four diamond cut wheels repaired and refurbed, excellent results (I’m all about the detail) from a friendly and professional team."
• "Took my car Saturday midday had my car back Monday evening all completed, garage area looks safe and competent people working."

Cons:

• "They also have a pool table in the waiting area and offer complimentary beverages. Nice touch."
• "Very accommodating and very professional the wheels are really finished well, and the after care is also excellent."
• "I was told about alloy fix by a relative of mine. Alloy fix gave me quote quickly via email and I thought it was a reasonable one."