Address: Langwith Rd, Shirebrook, Mansfield NG20 8TE, United Kingdom
Phone: +441623748808
Rating: 3.9
based on 168 reviews.
Animal Welfare and Enclosures
Pros:
"They are very committed to all the animals welfare and very knowledgeable about them."
"Great range of animals all very well looked after."
"The staff were all very helpful and friendly and very knowledgeable about all of the animals and very caring towards them."
"The animals well looked after."
"The animals all seem happy and well looked after and the place is very clean with decent enclosures."
"Most are rescue animals too."
"Getting up close and being able to feed the domestic animals which were all very tame was super."
Cons:
"However I wish the rabbits and guineapigs had hay to eat as it’s a crucial part of their diet- they only had muesli mix and straw."
"You charge me 20 £ to show me what? Skinny Animals without water? Animals without food?"
"Too many animals in a small space."
"The owl and hawk enclosures were disgusting."
"It's badly kept as there is so much rubbish dumped around."
"Visited yesterday, hardly any animals, all animals had no water or food, pens weren’t clean, animals were lack lustre."
"The place is run down and the animals are clearly not happy."
Staff and Customer Service
Pros:
"Staff are really friendly and happy to help."
"The other members of staff were very friendly too."
"Every member of staff we met was friendly and seemed to have all the time in the world to talk to our children, about the animals."
"The staff were very helpful and knowledgeable."
"All the staff were so friendly especially Maureen who welcomed us as we arrived."
"The staff are lovely, friendly and welcoming."
"The staff are so patient, friendly and welcoming."
Cons:
"The management here are ridiculously rude and unprofessional."
"Disgusting service leaving me to find something else for my son so he isn't too upset he can't do this."
"Suddenly another member of staff walked in to the birds room and said 'No No you're not selling those birds, no way, no way you're not selling them' he was loud and rude."
"I am disgusted at the treatment we received, we did not deserve to be shouted at and treated in such a nasty manner."
"The staff on the desk seemed fairly miserable and wasn’t very welcoming."
"The staff are miserable and the customer service is just terrible. Never before have I experienced such an offensive attitude by customer service."
"The staff don’t really take interest in the animals at all."
Value for Money
Pros:
"The value for money for the experience is absolutely excellent, and we both had a brilliant time!"
"We got a deal on wowcher for two adults and up to three children for £19 including entrance fee, two bags of animal feed and pizza and chips meal."
"Absolutely fantastic experience from start to finish."
"Excellent value for money."
"We took advantage of the Groupon offer which was fantastic value for money."
"Great price for entry and experiences."
"Lovely little farm which it was nearer but well worth a trip did a Groupon great value for money pizza was fab simple but definitely hit the spot."
Cons:
"Waste of money if your going to the twinkle lights night entry."
"Not cheap save your money and go somewhere else."
"This place is an absolute disgrace and needs to be shutdown."
"Very disappointed. No aurora lights, no reindeer to feed as advertised."
"Booked to go in December to the Christmas experience costing £58, realised we are away and asked to change to the 18th the weekend after. Customer service poor with a simple reply saying we cant transfer dates."
"Been today 18th December 2022 … Christmas experience 3 of us think was around £60/70. What a waste of money."
"It's a waste of time and money to visit this place. I do not recommend!"
Facilities and Layout
Pros:
"Well laid out with adequate signage."
"Loads of seating for picnics and cafe, much of it well covered for the odd showers."
"Nice day out for the little ones, animals to feed, play areas, giant sandpit with inflatable pillows and a nice cafe serving food and drinks."
"Onsite park and climbing activity centre, mini golf, woodland walk, toilets, cafe and plenty of picnic areas."
"Theres a cafe, play park, alpacas, meerkats, reindeer, naughty goats, ducks, reptiles. Brill."
"The farm itself had a well organised and signed one way system for current distancing regulations."
"Thoroughly enjoyed walking with the alpacas, it was a lovely experience they are such calming animals to be around."
Cons:
"The twinkle light walk was as long as my garden path."
"On the whole it's a lovely place, the people seem nice it just isn't big enough."
"Average farm with not a lot of room for the animals."
"The carpark is a joke if you're disabled, it's a tiny cordoned off corner of a massive field and needs to be bigger."
"But on the other side it's very run down and needs some thought putting into it."
"The kids ride on bikes were mostly broke there was a lorry parked in the kids play area."
"The farm itself is ok but not as big as expected and entrance and visitor experiences needs to be managed separately from the cafe."