White Elm Petting Farm Reviews Summary

Price

Pros:

• "The cafe here is the real star though, reasonably priced and great service."
• "It’s really reasonably priced and the animals look very well cared for."
• "Entrance prices are very reasonable."
• "At £5 for farm and soft play it's great value!"
• "For 15 pound entry including all of the above for a four person family, it's hard to find anywhere better."
• "The price is so reasonable too."
• "At £5 for adults and £4 for children which includes a great indoor play area is very wallet friendly."

Cons:

• "Paid £8 for 2 small hot chocolates and a small flat white."
• "Overall disappointed and not really worth more than a fiver."
• "For the price that’s being charged it’s a little too much."
• "Lovely little farm, lots for little ones, good entry price, but £2.50 for one (shop bought) doughnut!! That’s even dearer than costa."
• "Only downside is the astronomical cost for food. £8 for a toasted panini with a bit of passata and cheese with some undressed salad leaves on the side."
• "£1.50 for a very shallow pot of feed was a bit much."
• "Nice set up however, expensive for what it is if you don’t have a full morning/afternoon and equipment in under 2s area was filthy and nothing had working batteries."

Staff and Service

Pros:

• "Excellent. Staff were great dealing with social distancing etc... You have to pre book atm which meant it wasn't as busy and the cafe staff were lovely as usual."
• "The staff are friendly and the boys like holding the snake and the other hot blooded animal."
• "Lucy (I think that was your name!) was SO passionate about the animals and about their well-being."
• "The farm shop was excellent as was the garden centre."
• "Really friendly, helpful staff."
• "Staff are friendly and knowledgeable, would highly recommend a visit."
• "Staff were brilliant too."

Cons:

• "Staff interactions with children near animals (including children's parties) are very disappointing, they are little people you should talk to, rather than bark at."
• "He was inappropriate with comments for the kids and his flies were kinda open - I didn't notice."
• "Went into the softplay and pretty much walked straight out. Seemed like a closed club mothers meeting was happening with no control or care for their kids."
• "Some of the bigger goats are a bit much, one grabbed our bucket and wouldn't let go!"
• "Found Louise on the gate very rude!! She should not slag off customs, especially if the customer is in ear shot!"
• "What lets the place down is the rude and unnecessary stern member of staff who operates the entrance."
• "Granddaughter very disappointed that she could not hold and stroke the animals as she has done at other petting farms."

Facilities and Cleanliness

Pros:

• "The main garden centre has a cafe which is very clean and modern with a good selection of food and drinks."
• "Brilliant we all had a fantastic time and for hygiene I've never seen somewhere that has so many wash stations that are kept clean and soap filled all the time."
• "Excellent soft play area which was super clean and non-smelly which was excellent."
• "The zoo was clean and well organised."
• "There is plenty of hand sanitisers all around the petting farm and washing hand stations."
• "Always kept clean and tidy."
• "The inside play area is Fantastic. It is packed with toys and a great play unit which was clean and well maintained."

Cons:

• "I couldn't see much shelter for them which worried me."
• "Needs to have working sinks as there was one that was out of order and the water was absolutely freezing in all of the working ones."
• "Could to with some new tables as our one was as wobbly as it could possibly be."
• "The enclosures were poo covered so would be nice if they got cleaned out a little more."
• "Most of the paths were very muddy and some impassable."
• "Half the animals were completely filthy and looked a bit unkept."
• "Unfortunately we picked a wet day to take our grandchildren to this Petting Farm. We were disappointed, the farm and the animals looked very scruffy and sad."

Animal Welfare

Pros:

• "Really friendly well-kept animals."
• "The staff are friendly and the boys like holding the snake and the other hot blooded animal."
• "It’s really reasonably priced and the animals look very well cared for."
• "Such a variety of animals, didn't expect rhea and wallabies! Loved the trampolining goats!"
• "Brilliant. Took our granddaughter and had a real nice time. Everything is in place for safety and animals seem very happy and well looked after."
• "Lovely experience with very well kept, happy animals!"
• "All the animals look well cared for and were well attended."

Cons:

• "I felt sorry for them the enclosures were a bit small and not well cared for, it was a hot day there didn't appear to be much cover for them and they didnt seem to have any water."
• "The animals were cute, a little sad looking but nonetheless cute."
• "Lost two stars that the bird of prey display involved the man squashing a baby chick to death and pulling him part and feeding the birds."
• "Lovely place feel like it has gone down hill whether they are struggling but i came away concerned that the animals, birds etc are not being cared for enough."