The Waterfront Reviews Summary

Customer Service

Pros:

• "From the moment I walked in I was greeted with kindness. The staff are very friendly."
• "I cannot fault the customer service from Coral, what an amazing experience I have had within her company."
• "We’ve been served by Toni today and he made our lunch special! He was attentive and had a positive attitude, we’ve talked and joked."
• "The bar staff, Lara and Joshua were amazing and gave us the best service."
• "The server was so attentive and we had a great meal."
• "The staff who looked after us and, though it was busy, never missed a trick."
• "Staff were excellent. Attentive and welcoming."

Cons:

• "Service was improved but still noone welcomed us. We stood at the entrance like lemons! Staff are young and friendly, but inexperienced."
• "as soon as we arrived nobody spoke to us! We wanted a table to eat they just looked at us and didn’t do anything."
• "The service was appalling - we were made to wait for an hour for food when the restaurant was empty and when we questioned the wait, we were told that it was a busy time (even though there were 3 full tables in the entire restaurant.)"
• "What a horrific experience. I went there for my birthday party with friends and it was absolutely shameful! Disgusting food, and very bad customer service!"
• "There was no reservation under our name although we had booked a table online and confirmed the reservation."
• "Customer service was non existent. Dirty plates left on the table for over 40 mins after we had finished."
• "The staff were totally uninterested in the customers - I had to wait for them to finish their conversation before i was addressed...which is ok to be honest I do not mind, but what I do mind is that they kept trying to take our plates like every few minutes !!"

Food Quality

Pros:

• "The Waterfront pub exceeded expectations with the best Sunday roast I've ever savored."
• "The Turkey roast was delicious and the portion was perfect!"
• "Pork belly and Caesar salad both excellent. Scallops were delicious."
• "Visited for a Sunday roast yesterday, the roast pork belly was one of the best roasts I’ve ever had. Absolutely cracking."
• "The food at the Alma is slightly better, but the food here is very nice."
• "The Waterfront was welcoming, clean, bright, cosy, value for your money, something for everyone tastebuds."
• "Delicious food, very nice location, friendly staff. Especially the burger is amazing!"

Cons:

• "The food is dreadful these days. The roast is poor but the menu items… dear god - the scotch egg tastes like a 5 year old has had free reign of a kitchen for the first time."
• "One of the worst roast I've ever had in my life...tasteless and cold."
• "Just had Sunday roast in the waterfront Battersea. R u ready. £17 +. Sweet potato cold.Beef abosolutly horrible."
• "We had the vegetarian risotto and I don't think I've ever had a worse one in my life."
• "The food leaves little to be desired. I ordered a roast beef. It’s difficult to understand how a roast beef and trimmings can be totally tasteless but this was."
• "Four out of five meals were well below par. All over cooked, dry and just not tasty."
• "Food here was terrible when we went. I ordered the Sunday before roast. The best was terrible., The yorkshire puddings weren't that great either and when we left one of the workers had bought some more from the local Tesco."

Ambiance and Location

Pros:

• "It’s a really spacious, contemporary looking pub, with lots going on and plenty of outdoor space to have a drink whilst looking over the river as the sun sets."
• "It's a really nice place, both as scenery and the atmosphere, I would say its a classy but a cozy pub."
• "The atmosphere was perfect, calm and Christmas-y ☺️"
• "River views with a sunset over it contributed to a great evening and a fireworks over the bridge was a cherry on the top."
• "The location overlooking the river ist amazing."
• "Spacious location at the river Thames with huge windows and plenty of light."
• "Beautifully designed pub in a gorgeous location - but wrap up warm as it is chilly inside."

Cons:

• "The river view is really average. This is the second time I have been here."
• "It has to be said this is a pricey pub, and although it has great service I definitely think the cost somewhat lets it down."
• "Not good for dinner. Great for drinks. Lovely views and great atmosphere but don’t even bother with the food."
• "I would say that the food is pretty overpriced for what it is so you are really paying for the ambiance."
• "Toilets could do with an update: no toilet paper in stalls, some rolls next to sinks for drying hands (obviously soaked through) and it was just a mess on the floor."
• "Overall for the price you pay it's incredibly disappointing and I definitely won't be going back."
• "The only thing this pub has going for it is the location."