The Station House Reviews Summary

Food Quality

Pros:

• "The food is really nice, not perfect, but nice for being a pub."
• "Their pizzas are a favourite."
• "The food, which in our experience has always been pretty exceptional and would honestly hold it's own against any top London restaurant."
• "Truly outstanding pizza (Calabrese 😉), by far the best I’ve had in a long old while."
• "The steak was one of the best I have ever had, and I've eaten a lot of steaks."
• "The roast lunches on a Sunday are by far the best I have had in all of West London."
• "The food is delicious and always freshly prepared."

Cons:

• "The food imperfect – not bad, but not great either (whereas it used to be great every time)."
• "Great if you like sitting outside to eat a raw burger."
• "Few times the burger came out totally burned."
• "Food and service was mediocre at best, steaks were not cooked to specifications and very fatty, burger tasted burned and pizza was okay."
• "Soggy pizza, tasteless food and watered down drinks."
• "The food can be brilliant however never consistent."
• "The food is very poor."

Service

Pros:

• "The Italian bar staff were lovely to us and we could not have asked for more."
• "Great value, quality beverages and fantastic service."
• "had a great night and omg omg the bar staff April makes the best margarita's in London."
• "Great recommendations of food and staff came back to check if it was up to my taste."
• "Thank you Gloria for your fantastic service. Really well done."
• "Great night and best service ever; Liz was so nice and always ready to offer a good service."
• "Angelika and the rest of the staff provided excellent service on the day."

Cons:

• "It's not about the event because mistakes happen all the time, but about how poorly they handled the situation."
• "Been here quite a few times because of the good food and drink BUT every time I've visited the service has been really slow."
• "We were abandoned after finishing our mains - no one asked us if we wanted any desserts or anything, for around 20 minutes."
• "The service was awful."
• "What is going on with your service? It’s absolutely shocking."
• "The service was absolutely horrible."
• "Only 4 people were on the clock and it was clear they desperately needed more staff members."

Ambiance and Location

Pros:

• "Nice environment and lovely atmosphere!"
• "A quaint pub serving a decent menu, with friendly staff and good character."
• "Another Acton gem, had a dinner booking, was sat outside on the upstairs balcony, which was lovely, a nice ambiance and chilled vibe."
• "Such a friendly community vibe."
• "The Station House is a great local centrally located pub in a vibrant part of Acton."
• "Excellent setting close to Acton Park on Churchfield Road in the old station ticket office (hence the name) with a lovely outdoor seating area (heated in winter)."
• "Beautiful setting - right next to Acton Central Station."

Cons:

• "P.S pls kindly get rid of the big concrete plant pots you have outside, it’s very inconvenient to stop and manoeuvre around them specially during busy times."
• "The bathrooms reeked of pee and didn’t have any toilet paper."
• "Also the bathrooms reeked of pee and didn’t have any toilet paper."
• "Windows open so beer garden cigarette smoke billows in."
• "Beer garden was closed as early as 11."
• "Long waits for food. In our case an hour."
• "There's nowhere to socialise."

Value for Money

Pros:

• "Prices are a little high but would recommend."
• "Good pizza at a reasonable price."
• "For the pub prices we paid, the food was fantastic."
• "Their prices are reasonable for occasional dining."
• "The 9oz rib-eye steak under £15 was probably the best steak dinner I've had in a London pub."
• "Food selection is good. Lots of pizza choices."
• "Food much better than average especially the pizza."

Cons:

• "A bit frustrating to have to be told where to sit and have table service. Being by a station you want to be in control of your time to catch a train sometimes and it took a while to pay."
• "The staff do not tell you that are charged a big service charge even if your drinking only."
• "They also whacked on an 'optional' service charge which bumped up the price considerably."
• "It's just overpriced average pub food with table service."
• "We spent £150 on our overpriced meals."
• "The food was fine, however the portions were quite stingy."
• "Table service charge 12.5% even if you're just getting a beer...very disappointing."