The Kensington Palace Pavilion Reviews Summary

Afternoon Tea Experience

Pros:

• "The tea itself was delicious. The portioning was just right." - Reviewer
• "The sandwiches and pastries were delicious. The scones are magnificent." - Reviewer
• "We loved our experience at the Kensington Pavilion! The food was great." - Reviewer
• "The selection of teas was vast and flavorful." - Reviewer
• "The afternoon Earl Grey tea was great, also the sandwiches and the sweets were incredible." - Reviewer

Cons:

• "The scones lacked the texture of a true scone... they were more like little cakes rather than scones." - Reviewer
• "The food was okay. The lower tier was arbitrarily seasoned and the quality declined as you moved up." - Reviewer
• "The food is awful. Two out of four sandwiches lacked the most basic ingredient in savory dishes: SALT." - Reviewer
• "The desserts were so rich I couldn’t enjoy them. The tea was really delicious." - Reviewer
• "Very disappointing experience. The cakes weren’t very good and we didn’t finish them." - Reviewer

Service Quality

Pros:

• "The service was outstanding from our waiter Chris. His service was prompt and attention to detail was perfect." - Reviewer
• "Staff is friendly." - Reviewer
• "The staff, especially our server, Masso, was very friendly and helpful." - Reviewer
• "Service, food and ambience were all impeccable. I highly recommend." - Reviewer
• "The service was superb, very friendly staff during the booking process beforehand and during our dining too." - Reviewer

Cons:

• "The service was not good at all. Staff would walk right by and not inquire if we needed anything." - Reviewer
• "We were kept waiting for nearly half an hour before our order was taken." - Reviewer
• "The wait staff seemed clueless, no one came to our table to check if we were getting on okay." - Reviewer
• "Service was diabolical, no friendly welcome no engagement at all." - Reviewer
• "Unfortunately, everything about our experience was poor. Had to ask a server to take our order, add to ask for the check." - Reviewer

Ambiance and Setting

Pros:

• "The setting is lovely and we expected the prices to be high, which they were." - Reviewer
• "The table setting, the dishware, and the gorgeous plating makes for some great photo opps." - Reviewer
• "Our tea time at Kensington was enjoyable with a patio view of Princess Diana's Garden and the palace behind us." - Reviewer
• "The ambiance, with its refined decor, added to the overall charm of the experience." - Reviewer
• "Beautiful setting in Hyde Park if it’s to chill and relax." - Reviewer

Cons:

• "The Pavillon itself is nothing special. It would feel cozier if the big room would be a little dressed up with plants or flowers." - Reviewer
• "The service also left a lot to be desired... a loud birthday party on the premises hurt the ambiance." - Reviewer
• "Very disappointing experience... the ambiance was not worth the price tag." - Reviewer
• "The pavilion itself is quite ugly on the inside (the outside garden is pretty though)." - Reviewer
• "The pavilion is just a wedding tent converted into a permanent structure." - Reviewer

Price and Value

Pros:

• "The prices are very reasonable too." - Reviewer
• "Compared to afternoon teas at London's smart hotels, The Pavilion is a good alternative and better value for money." - Reviewer
• "Had a wonderful lunch at Pavilion today... the portions are small but good." - Reviewer
• "Restaurant is very flexible. Allow customers to have a mixture of afternoon tea and lunch menu on the same table." - Reviewer
• "Great afternoon tea... was not expecting too much given some unhappy reviews here but it was very good." - Reviewer

Cons:

• "We expected better for the money." - Reviewer
• "For the money they charged we expected decent service, sadly this was not what we received." - Reviewer
• "Definitely not worth £46 for afternoon tea." - Reviewer
• "The price was 34 pounds per person, however the amount and quality was worth 5 at best." - Reviewer
• "The price for 3 teas we ordered was £114. The waitress didn't even explain that the price was such." - Reviewer