London Women's Clinic Reviews Summary

Customer Service

Pros:

• "The entire team is amazing and very professional."
• "No matter what questions we ask her she always gets back to us and even when she’s not in, the team are always there to help."
• "I want to say a big thank you to the team and especially to the brentwood nurse team who undoubtedly have been the biggest support through my journey."
• "The recruiter lady called Egle was very kind and professional and she sent me flowers later on; which is a very nice gesture from her."
• "Everyone has been so supportive and friendly helping us every step of the way!"
• "The reception team are also so welcoming and friendly."
• "The team at the London’s women’s clinic are amazing... always with great communication."

Cons:

• "Terrible customer service. Impossible to get in contact with."
• "Only ever had one call and that was for payment."
• "I was told an incorrect price for blood test."
• "I had to request my treatment summary and document myself instead of being given an official document at the end of the treatment."
• "Poor and frustrating. You meet doctors only when they have to sell you a service."
• "Only seen a doctor once when I was being signed-up."
• "No one picks up a phone whenever we made a call and hardly received any return call from them."

Staff and Support

Pros:

• "Thanks to them we have our little super hero and we hoping to come back for another in the future."
• "I am so grateful for how kind and open and understanding Maartje was when she was supporting me through the scans."
• "Wonderful care, kind and empathetic staff... LWC know exactly what they are doing...."
• "They made the journey so much better and whenever needed, the team have always been around."
• "A friendly and compassionate staff made this extremely delicate and emotional time easier to navigate."
• "Dr Goswami is so knowledge and we trusted her instantly."
• "The most amazing team of people helping create life for those with fertility difficulties."

Cons:

• "In the end I was very disappointed with the insensitivity of the doctor who delivered our results."
• "The woman who does the scans is quite unprofessional."
• "He was pushing IVF even before we knew what the problem was with our situation."
• "The lack of compassion from the clinic is disgusting - They basically shrug you off & move on."
• "Awful experience - they literally lead us down the garden path with a treatment that was not suitable at all."
• "The nurses are a disaster."
• "Consultants and nurses gave me inaccurate information during consultations and appointments."

Financial Transparency

Pros:

• "Options were given but never pushed upon us, pricing was clear."
• "The care and compassion has been excellent, information on treatment and pricing transparent, the efficiency of the clinic has been excellent and everyone has been professional."
• "The finances were very clear and deftly handled so we never felt ambushed or that any of the invoices were mysterious."
• "Everybody is always so warm and welcoming."
• "Everyone we were seen by were really helpful and gave us a lot more information than our GP had given us."
• "Would strongly recommend the clinic as every single step of the way we have been treated with respect, professionalism."
• "Explained everything really well and all the different options available."

Cons:

• "We got the impression this clinic is only interested in making profit from other people's fertility struggles."
• "They do everything to get extra money instead of focusing on patient care."
• "This place will charge you £50 to get the medical records."
• "On top of all of that, their advertising is totally misleading, SO EXPENSIVE AND SO MANY HIDDEN COSTS!"
• "Further, the costs quoted are approx double what we were expecting for a single cycle (over £14k)."
• "We wasted time and money on IUIs when this was not the appropriate treatment for us."
• "The payment was so unclear."

Organizational Efficiency

Pros:

• "The building is always lovely and clean, and the processes they have implemented are straight forward and focused on making it simple for the customer."
• "We always had warm and professional support from the London Bridge."
• "The facilities also seemed nice."
• "Super professional and friendly."
• "My nurse and doctor were really kind and welcoming they provide enough information before treatment to make you understand what will happen during procedure."
• "Service is impeccable, clinic is beautiful, clean and tidy."
• "Everyone in the room seemed nervous and I had no idea who were nurses and who were receptionists."