Address: Dunster House, Caxton Rd, Elm Farm Industrial Estate, Bedford MK41 0LF, United Kingdom
Phone: +441234272445
Rating: 4.1
based on 410 reviews.
Product Quality
Pros:
"Double glazing windows and doors great quality I'm pleased with this product."
"We absolutely love the quality of our gazebo."
"It is really really sturdy and the kids love playing on it."
"The wood parts were well-machined and generally free of splits and twists."
"Very sturdy and solid and ideal for Wisteria."
"All of the pieces went together perfectly and there were more than enough screws to fix everything together."
"The quality was excellent along with a very good price."
Cons:
"Several things fell short & it's clear that quality checks need to get better."
"Terrible on every level, words are not needed when you can see the construction photos and photos 1 month after the build and now 4 years after the build, in short its been classed as 'inadequate' and 'unsafe' by building professionals."
"After a couple of years these cabin start falling apart."
"The cabin is bowing and twisting."
"After 10 months our roof started leaking because the felt was substandard quality."
"A structural engineer has told us in no uncertain terms that the building is fundamentally flawed."
"None of the electrical parts worked properly."
Customer Service
Pros:
"I am extremely pleased with the service from Dunster House."
"Delivery men were pleasant and helpful."
"Craig was on hand to assist with the decision making which made it all the more easier."
"Customer service by the Dunster house prior to purchase was spot on, Honestly can’t fault them."
"Great customer service as they kept me updated from the moment my order was confirmed, delivery drivers were very helpful."
"Excellent customer service. I had to put back my delivery date due to a car crash four days before it was due."
"The company were helpful and efficient."
Cons:
"We sent a complaint to customer service (which is only available by email) and received the following response: 'This is the standard we supply' and 'I should have looked through the hundreds of items for cracks upon delivery'."
"Customer service were rude and obnoxious."
"I send a few questions to the customer service that you can only contact by email and when your on a time scale you can't wait around for an email reply!"
"Customer service from the delivery team was poor."
"Appalling customer service for an £ 11k order - truly didn't care about the business or your hard earned cash."
"Do not expect good a good customer response from the after sales team."
"Terrible customer service. Started constructing my garden office today with a professional carpenter to find I've been sent two right side panels on the door end."
Delivery
Pros:
"The delivery was very Quick from ordering which was great because the weather was not looking good."
"I even got the delivery 5 days early."
"Delivered when arranged."
"The delivery lads were brilliant and got it all onto my drive."
"The delivery tracking system with live positioning of the delivery vehicle is state of the art."
"The ordering process with Dunster House was very straightforward and the item arrived on the day specified."
"The delivery was as described and prompt."
Cons:
"Had a add room delivered drivers un wrapped it out of the packing. Dumped all over my drive."
"The delivery was good although the drivers seemed rushed as they only had a certain amount of time for each delivery."
"The delivery just unloading it and dumping the parts on the driveway."
"Delivery was just appalling. An enormous pile of planks and logs and boards was dumped OUTSIDE my house because they were “not allowed” to step inside the property."
"So the two delivery people left the up to 5m long posts and planks blocking my driveway that needed to be moved immediately for access."
"Ordered my 3x3 metre gazebo nearly two weeks ago. Now I’ve been given a delivery date for more than two weeks away."
"After a massively long wait they delivered items of the wrong size."
Value for Money
Pros:
"Good prices and a quality product delivered to your home."
"For a 8’ x 14’ double doors and two windows the price was very good, not the cheapest or most expensive but certainly good value for the money."
"It’s perfect for our garden and would highly recommend Dunster House."
"Great value and quality."
"Almost gave 5 stars as the finished cabin looks fantastic and anyone who has seen it thinks the same."
"A great cabin and excellent value!"
"For the price paid for the value you get, absolutely."
Cons:
"Very expensive lesson to learn."
"Appalling customer service for an £ 11k order - truly didn't care about the business or your hard earned cash."
"At almost £1000 it was a big investment for our Care Farm and we still don't have proper facilities for clients."
"I’m not one to write reviews but after spending nearly £4000 with this despicable company I felt I had to tell you of my experience with them."
"An untrustworthy company with their pricing - they make it up as it goes along."
"We ordered out big dunster house 4 months ago they delivered late with several broken pieces."
"They take your money, deliver 90% of what you need then ignore you!"
Assembly & Instructions
Pros:
"Putting it together wasn’t too difficult but you will need to tease some pieces together as some timbers were warped and twisted."
"All of the pieces went together perfectly and there were more than enough screws to fix everything together."
"Erecting the cabin isn't easy and the instructions are not that clear but the videos available online are fantastic and very helpful."
"A comprehensive instruction book came with it and all understood together with a useful video."
"The instructions were straight forward and everything fitted perfectly."
"The whole build went together very well!"
"So simple to build, everything there and clearly labelled with comprehensive instructions."
Cons:
"The cabin is not easy to put together, the manual is a disaster."
"Brought a summerhouse nothing was labelled on the wood to know what was what and the instructions were shocking."
"I'd say you have to be a little more skilled than that, I have never read instructions as much as I have with this build."
"The instructions are terribly written with poor illustrations."
"No labelling is marked on the hundreds of timber parts."
"Upon erecting the climbing frame, there appeared to be a problem with the centre beam running down, it turns out that the holes in the plinth were out by 3cm."
"Assembly was relatively quick but did require a third person to help assemble the main structure."