Vaulty Towers Reviews Summary

Decor and Atmosphere

Pros:

• "Very cool quirky bar with a great selection of beers, wines and spirits."
• "Quirky venue that I cannot quite believe I've never been to."
• "A totally bonkers pub which has tons of original and crazy artwork and almost a theatrical style stage set fit out."
• "Really vibey little place, with an artsy and diverse local crowd!"
• "The decor cannot be matched by anywhere else and is a true experience especially the elevated tree house type seats."
• "Brilliant venue! Hired the downstairs for my fiancés 30th and it was great!"
• "Great venue with good vibes and decor straight out of a fever dream."
• "Wonder weird place full of costumes, props and hidden nooks and crannies."

Cons:

• "Dropped 1🌟 from the overall review as it's card payment only, this is one of my ♠ black marks, sorry."
• "Book in advance! Great vegan menu, very loud music!! Seated right under the speakers which couldn't be turned down!!"
• "Pints often over £7 though which might make some tourists eyes water but it's pretty standard for pubs in Waterloo area these days."
• "This was booked for some leaving drinks which left a sour taste in our mouths... One of the party members only drank mocktails which they couldn't accommodate for."
• "This is a great, quirky venue but totally let down by the manager on Sunday 17th Dec who has a lot to learn about customer service."
• "Quirky pub which was very busy..it wasn't quite our thing as it was very loud and there was a quiz night on.."
• "Only slight thing was the staff were a bit dismissive and seemed a bit annoyed to serve."
• "Ordered here and half my food was forgotten, they apologised but when i asked a while after where it was they were very rude - weird vibes from staff, not accommodating at all and average food for the price."

Service and Staff

Pros:

• "Staff are friendly and welcoming."
• "Nice staff and a good selection of beers."
• "Some times the staff makes the bar what it is and it was definitely the case."
• "The bartender was particularly amazing, not sure on her name but remember she was from Hungary! A big thank you to her for amazing vibes all night and being super helpful."
• "The staff are very friendly too."
• "The staff definitely go out of their way to make everyone feel welcome and at home!"
• "Lovely people working here and a delightful place to drink or eat and unwind."
• "Staff and customers where very friendly, lots of IPA and ciders to try on draught which is always a good thing!"

Cons:

• "The cocktails aren't made well, and there were flies in the frozen margarita."
• "It’s true it’s a cosy quirky atmosphere. Fun and different from the norm. However the staff are rude and borderline incompetent."
• "The place looks amazing but getting served was difficult and slow and the server was abrasive and rude."
• "The "doorman" deemed all five of our boozeless party post young vic not worthy of entering "his" pub."
• "The "doorman" deemed all five of our boozeless party post young vic not worthy of entering "his" pub."
• "Cool pub with an unique scenography. However, the staff is rude and you can't take your pint downstairs because it's a separated cocktail bar."
• "Really rude member of staff told my friend that they did not serve hot drinks at all with no reason given - even though there was a whole page of hot drinks on the menus."
• "Had to wait an hour for my meal i was eating my starter then they brought the main which was wrong the waited another half hour for the main which wasnt very nice so i up and left waste of money."