Completely Motorbikes - Hinckley Reviews Summary

Customer Service

Pros:

• "The customer service is really great, the bikes are mint."
• "Kev was super helpful and friendly. Gave us loads of info and space when we needed it."
• "Staff are all super knowledgeable and helpful."
• "Helpful friendly staff, absolutely no pressure."
• "Very friendly and helpful staff, the showroom is excellent."
• "Nev was a great help without being pushy."
• "What an amazing place with great people."
• "Absolutely superb service from Jan at the Hinckley branch of Completely Motorbikes!"

Cons:

• "The only downside is you need a smart phone to get the bike details."
• "The staff are all very pleasant, friendly and informative and they do NOT try to pressure sell. But some of the bikes they show were old and looking very tired too."
• "The 'Policy' of demanding a £500 non-refundable deposit before a bike is allowed out for a Test Ride is, in my considered opinion, Sharp Practice."
• "What I didn't like was the salesperson told me to go test ride at my local dealers then if I like the bike, go back and buy it from them. Pretty hypocritical."

Selection and Quality of Bikes

Pros:

• "We go to Completely Motorbikes every couple of months to wonder around and ogle bikes."
• "Has to be one of the best motorbike showrooms ever."
• "Amazing experience from the start, lovely show room full of bikes."
• "Hundreds of Quality Bikes."
• "Each and every time I walk in I cannot fault them. Their stock is next level - over 400 bikes!"
• "They have a Suzuki franchise at this branch with a number of new bikes available."
• "Financed a Yahama XSR125 for my first bike, arrived today and wow it’s in great condition."
• "Bought a Z650 from this company and traded in my own bike KTM exc. Seen the bike online within an hour I bought it."

Cons:

• "Prices a little high but bikes look to be well displayed."
• "Presentation is good BUT they have a weird system whereby I must log on to their wifi and then scan a bike in order to learn the price and all the other information."
• "Nice place, beautiful bikes and friendly staff, called to look at a used. 21 reg enfield himalayan problem was it was up for sale at £4495 problem is that's the price of a new one."
• "Visited this place with a few biker friends and the wife... a friend was on about looking to upgrade from her ducati 749 and wanted a butchers... I figured I'd look at any R1's they might have and I was disappointed really... they had already been sold."

Delivery and After-Sales Service

Pros:

• "Delivery was another very pleasant experience too."
• "Delivery was also professionally done by Nick. Information was clear and knowledgeable."
• "Delivery was on point as well, the driver was a lovely guy."
• "The delivery driver was fab & came exactly when I was told he would arrive."
• "Great service, hassle free buying - the SV is going well so far!"
• "My bike is absolutely spot on, exactly as described."
• "Love the browse & QR scan option using my mobile phone 👍"
• "The delivery of my Fireblade the process was seamless."

Cons:

• "Just received my Harley and it is immaculate. There was a delay in getting it but I was kept informed."
• "They've delivered me the perfect bike, for free. Great price for the age and condition, it may have been delayed but that's seemingly due to their strive for perfection."
• "The bikes are priced fairly and the workshop can be viewed. I will be back when my circumstances change to buy a bike from completely motorcycles."
• "Paid for a BMW, they forgot to factor in my £200 deposit, have been in touch twice (Hinckley branch) promised it would be refunded each time......nothing yet."